Success Nkobi

SUCCESS NKOBI Harare, Zimbabwe | -/ -|-PROFESSIONAL SUMMARY I am a versatile professional with over five years of experience in administrative support, research, writing, and client coordination across diverse industries. I have a proven ability to manage projects, maintain systems, and deliver high-quality documentation while working independently or with distributed teams. Skilled in report writing, data analysis, process documentation, and virtual client support, I thrive in remote environments and bring practical solutions to enhance operational efficiency and stakeholder satisfaction. SKILLS AND COMPETENCIES • • • Exceptional written and oral communication Research & Writing Microsoft Office Suite - SAP - Excel - Zoho PROFESSIONAL EXPERIENCE Control Makwa group Consultant • • • • • Developed virtual tracking tools such as checklists, logs, and feedback forms, improving accountability and reducing unresolved issues across business units. Conducted remote research and assessments to identify operational gaps and recommend corrective actions for service delivery and hygiene compliance. Designed and facilitated virtual training sessions for staff, enhancing compliance with protocols and improving client satisfaction scores. Implemented customer feedback and complaint-handling processes, enabling faster response times and improving recurring issue management. Produced comprehensive reports on quality trends, risk assessment, and readiness progress to inform executive decisions Axis Solutions (Healthcare department) Technical Support and Quality Supervisor • • • • • • • • January 2021-September 2024 Provided virtual technical support to clients and internal teams, resolving system and product inquiries remotely. Conducted market research and analysis to evaluate new product opportunities and inform strategic decisions. Drafted and maintained detailed documentation, training guides, and client reports for distributed teams. Managed client communication and follow-ups virtually, strengthening relationships and expanding account engagement. Supported ISO 9001:2015 compliance efforts through audit documentation, reporting, and process updates. Integrated Hygiene Systems Head of Quality and Technical Support • January 2025- Current December 2018 – January 2021 Delivered remote client and team support, troubleshooting operational challenges and providing guidance via online communication tools. Developed and maintained digital process documentation, standard operating procedures, and training materials for distribution. Organized, tracked, and reported on project progress to directors and clients, ensuring alignment with objectives. Researched industry best practices and presented findings to teams and clients in written and formats. 1 Varun Beverages Quality control officer • • • September 2017 – December 2018 Prepared detailed reports summarizing data findings, highlighting compliance issues, and recommending corrective actions. Documented technical procedures and testing results for virtual review and remote collaboration with crossfunctional teams. Supported data entry, record-keeping, and tracking of quality metrics for management reporting purposes. EDUCATIONAL QUALIFICATIONS Master of Business Administration Zimbabwe Open University - Master of Science Food Processing Systems and Technology University of Zimbabwe - Bachelor of Science Honor’s degree in Applied Biology and Biochemistry National University of Science and Technology - REFEREES Available upon request 2