Subhomoy Sengupta

 SUBHOMOY SENGUPTA PROFESSIONAL SUMMARY Dynamic Operations & Executive Support professional with 10+ years of experience driving efficiency across E-commerce, WordPress CMS, and Remote Business Operations. At Fiction Profits Academy, I played a key role in overseeing financial workflows and digital storefronts—managing sales audits, chargebacks, renewals, multi-tier revenue streams, and customer escalations—while ensuring seamless operational performance across recurring, mid-ticket, and high-ticket products. Specialized in E-commerce management (Shopify, WordPress, WooCommerce), I bring hands-on expertise in product catalogue updates, inventory syncs, order fulfilment, and plugin/CMS integrations. Adept at client and stakeholder communications, I balance backend operations with customer-facing responsibilities—ensuring both business accuracy and customer satisfaction. Complementing my operational skills, I have extensive Executive Assistance experience including calendar and inbox management, travel coordination, document preparation, and leadership support—enabling executives to focus on high-level strategy. Skilled in platforms such as Looker Studio, Google Sheets, Xperiencify, NMI, WHOP, HubSpot, Close.io, and GoHighLevel, I deliver actionable insights, optimized systems, and smooth digital workflows. Recognized for ownership, adaptability, and a systems-driven mind set, I excel at bridging operations, e-commerce performance, CMS management, and executive support— driving both business growth and operational excellence. CORE COMPETENCIES & KEY SKILLS Operations & Financial Oversight • 10+ years’ experience in remote business operations, workflow optimization, and SOP development. • Skilled in digital payments support, chargeback management, transaction audits, and revenue reconciliation across recurring, mid-ticket, and high-ticket products. • Strong background in financial data accuracy, sales metrics tracking, and multitier revenue model oversight. E-commerce & CMS Management • Expertise in Shopify, WordPress, WooCommerce, and Squarespace for end-toend e-commerce operations. • Hands-on experience in storefront setup, catalog management, product listings, inventory syncs, order fulfillment, returns, and CMS/plugin integrations. • Skilled in backend operations, customer escalations, and optimizing product flows to improve conversion and customer satisfaction. CRM & Data Management • Proficient in HubSpot, Zoho, GoHighLevel, and Close.io for CRM administration, cleanup, and lead flow optimization. • Advanced in Looker Studio, Google Sheets, and Experiencify for reporting, sales dashboards, data reconciliation, and performance analytics. • Experienced in central transaction sheet management, data anomaly detection, and reporting automation. Executive Assistance & Administrative Support • Skilled in calendar, inbox, and schedule coordination, ensuring executives remain focused on strategic priorities. • Experienced in travel planning, stakeholder communications, and document preparation for leadership teams. • Strong record of client interaction, stakeholder engagement, pre-sales support, and customer relationship management. Team Leadership & Project Coordination • Managed distributed and remote teams using ClickUp, Asana, Monday.com, Trello, and Airtable. • Skilled in project planning, task delegation, and ensuring accountability across cross-functional teams. • Delivered operational consistency by executing SOPs and streamlining daily workflows. Process Automation & Digital Tools • Proficient in ChatGPT, Notion AI, and Zapier for automating reporting, SOP documentation, and recurring workflows. • Skilled at reducing manual effort, improving reporting speed, and enhancing overall process efficiency. Digital Marketing & Lead Generation • Experience with LinkedIn Sales Navigator, ZoomInfo, Apollo.io, Canva, Mailchimp, and CMS tools to support marketing outreach and lead pipelines. • Assisted in campaign execution, content scheduling, and digital engagement strategies to drive traffic and conversions. Communication & Productivity Suites • Daily user of Google Workspace (Docs, Sheets, Slides, Gmail, Drive) and Microsoft Office Suite (Excel, Word, Outlook) for reporting, documentation, and planning. • Experienced in remote collaboration tools such as Slack, Zoom, Microsoft Teams, Skype, WhatsApp, and Google Chat for client interactions, async updates, and internal team coordination. PROFESSIONAL EXPERIENCE Data Analyst & Technical Executive Fiction Profits Academy – Remote Dec 2024 – Aug 2025 • Conducted in-depth sales audits and transaction reconciliations to ensure revenue accuracy across multiple digital funnels, including Bootcamp and Mid-Ticket programs. • Built and maintained centralized dashboards and tracking systems (Google Sheets, Looker Studio) to deliver real-time performance insights to leadership. • Troubleshot and resolved cross-platform workflow and data issues, improving operational speed, accuracy, and reporting reliability. • Supported CRM data entry, analysis, and cleanup across GoHighLevel, Close.io, and HubSpot—enhancing lead tracking and inter-team coordination. • Managed central transaction and webinar performance sheets, ensuring clear visibility across recurring, mid-ticket, and high-ticket revenue streams. • Collaborated with cross-functional teams to track renewal performance, identify inconsistencies, and support system-wide accuracy in daily metrics. • Took ownership of recurring reporting workflows, leveraging automation tools (e.g., Notion AI, Zapier) to streamline deliverables and reduce manual effort. Operation & VA Manager Boston Technologies LLC – Remote June 2014 – Nov 2024 • Directed end-to-end operations across e-commerce, WordPress CMS, digital marketing, and IT support for US and Canadian markets, ensuring seamless business continuity and client satisfaction. • Managed Shopify, WooCommerce, and WordPress websites, overseeing product catalogue development, SEO-optimized product listings, secure order flows, payment reconciliation, and supplier/vendor coordination. • Configured, maintained, and optimized WordPress CMS and plugins ensuring responsive, user-friendly websites and smooth integration with marketing systems. • Performed sales audits, transaction reconciliations, and chargeback dispute management, improving revenue accuracy and minimizing financial leakage. • Oversaw CRM platforms (HubSpot, GoHighLevel, Zoho, Close.io) — building automations, managing pipelines, conducting database cleanup, and generating reports to support sales and marketing decision-making. • Delivered executive assistance to senior leadership, including calendar/email management, travel planning, meeting scheduling, stakeholder coordination, and preparation of confidential business documents. • Executed lead generation and outreach campaigns via LinkedIn Sales Navigator, Apollo.io, and cold email automation, driving qualified leads and strengthening B2B pipelines. • Supervised and mentored remote, cross-functional teams, developing SOPs, standardizing workflows, and integrating collaboration tools (ClickUp, Asana, Monday.com, Airtable) for improved efficiency. • Implemented automation and AI-driven solutions (Zapier, Notion AI, ChatGPT workflows) to streamline reporting, documentation, and repetitive tasks, reducing operational overhead by 20%. • Supported digital marketing campaigns through content publishing, pluginbased integrations, and analytics reporting, ensuring optimized customer acquisition and retention. Marketing Manager & Customer Support Alpha Business Designs – Remote June 2013 – May 2014 • Managed client acquisition and retention for digital marketing and property management services. • Executed cold outreach and email campaigns, generating a 15% boost in new leads. • Oversaw LinkedIn prospecting, bid submissions, and client communication across platforms. • Delivered outstanding customer service, managed deadlines, and ensured successful project handovers. EDUCATION • Bachelor of Arts (English) • Narasingha Dutt College, Howrah, West Bengal • Calcutta University | 2006 • Senior Secondary Education (Class 12) St. Thomas' High School, Howrah, West Bengal Indian School Certificate (ISC) | 2003 • Secondary Education (Class 10) • St. Thomas' High School, Howrah, West Bengal • Indian Certificate of Secondary Education (ICSE) | 2001 LANGUAGES • English: Professional Working Proficiency • Hindi: Professional Working Proficiency • Bengali: Native Fluency CERTIFICATION Diploma in Computer Application & Technology PERSONAL DETAILS • Name: Subhomoy Sengupta • Date of Birth: 26th November 1984 • Gender: Male • Marital Status: Married • Blood Group: B+ • Nationality: Indian DECLARATION I hereby declare that the above information is true and correct to the best of my knowledge and belief. I am committed to contributing positively to your organization. Signature Subhomoy Sengupta