Subhomoy Sengupta

Home SUBHOMOY SENGUPTA Open to Work - - JOB SEARCH PREFERENCES Open to Work ABOUT ME Highly motivated and dedicated individual with a strong work ethic and passion for technology seeking a challenging position in a company that values professionalism and offers opportunities for personal and career growth. With 10 years of experience as a Remote B2B Marketing & Customer Support Manager, I have expertise in managing customer service and marketing operations for digital and technology services in the US and Canada. I excel in B2B lead generation techniques, team operations, and administrative tasks. Proficient in CRM platforms and various software tools, I am detail-oriented and capable of multitasking and meeting deadlines. In previous roles, I successfully acquired clients, implemented effective marketing strategies, and achieved business growth. With excellent communication skills and a customer-focused approach, I am committed to delivering high-quality results and contributing to the success of the organization. ������ ������������ ➤ ● Project Management ● Lead Generation ● Customer Support ● Administration ● Virtual Assistant ● Operations Management ● Business Development ● Team Management ● Computer Operation ● Database Management ● Customer Service ● Acquisition ● Email Etiquette & Marketing ● US & Canada Geography & Time zones ● Analysis skills ● Online Research & Analysis ● Translation ● CRM ● WordPress ● Live Chat ● Communication skills ● Computer skills ● Product demos ● Account management ● Organizational skills ● Administrative & Executive Support ● PeopleSoft ● Typing ● Performance Marketing ● Time management ● Sales ● Negotiation ● B2B sales ● Operations management● Marketing automation ● MailChimp ● SaaS ● Night shift ● Marketing ● Copywriting ● Data entry ● Leadership ● Cold Outreach ● Advance Online Research ● US English Communication ● Schedule Management ● Lead Generation ( LinkedIn, Zoom info, Dice, Monster, Indeed & other sources), ● Excellent Virtual Assistance ● E-commerce IT SKILLS ● Trello ● Xero ● Asana ● Evernote ● WordPress ● Shopify ● G Suite ● G Docs & Apps ● Slack ● Hangout ● Zoho & Hubspot CRM ● Asana ● Zendesk Trello ● Evernote ● Cloud Management ● Outlook ● Microsoft Office (Microsoft Word, Excel, PowerPoint & Microsoft Teams) ● E-commerce (Shopify, WooCommerce, Wix, Squarespace, WordPress) WORK EXPERIENCE DESIGNATION : Remote Operation Manager (B2B Marketing & Customer Service) EMPLOYER | ORGANIZATION : US Boston Technologies LLC DURATION : Jun 2014 - Aug 2023 DETAILS : ● 10 years of experience as a Remote B2B Marketing & Customer Service Manager for Digital & Technology Services in the US & Canada. ● Expertise in team operations for Content & Marketing Management in Digital Marketing, E commerce, SEO, Social Media, Web Services, Online Research & Analysis, Database Management, Business Development, etc. ● Proficient in B2B Lead Generation techniques such as LinkedIn Management, Cold Calls, Digital & Email Marketing, Cold Outreach (Inbound & Outbound) etc. ● Strong administrative skills with proficiency in US English (both written & Verbal ). ● Skilled in using various software tools including CRM platforms like Monday.com, Zoho, and HubSpot. ● Familiarity with Google Docs, Canva, Asana, Slack, Skype, TeamViewer, Zapier, Google Suite, Microsoft Teams, Evernote, Zendesk, Xero, Trello, Cloud Management, Office365, and Outlook Emails. DESIGNATION : Customer Support & Marketing Manager EMPLOYER | ORGANIZATION : Alpha Business Designs - Remote DURATION : June 2013 - May 2014 DETAILS : ● Successfully acquired US & Canada-based clients for Property Management & Digital Services through various strategies including cold outreach, email marketing, and lead generation. ● Utilized LinkedIn and other sources for targeted lead generation and prospecting. ● Expertise in online IT projects bidding to secure new business opportunities. ● Efficient schedule management to ensure timely communication and follow-ups with potential clients. ● Proficient in online chat platforms for effective customer engagement and support. DESIGNATION : Business Development Executive EMPLOYER | ORGANIZATION : Clarus (Australian Telecom) DURATION : April 2012 - May 2013 DETAILS : ● Successfully acquired B2C clients across Australia through various strategies including cold calling, telemarketing, cross-selling, and email marketing. ● Utilized effective cold calling techniques to engage potential customers and generate leads. ● Implemented telemarketing campaigns to promote products and services, resulting in increased customer acquisition. ● Leveraged cross-selling techniques to upsell and expand the customer base. ● Implemented targeted email marketing campaigns to reach and engage potential clients. ● Achieved significant business growth by acquiring new B2C clients and expanding market presence in Australia. DESIGNATION : Senior Sales Officer EMPLOYER | ORGANIZATION : HDB Financial Services Ltd - Kolkata, West Bengal DURATION : February 2010 - March 2012 DETAILS : ● Successfully acquired new clients for loan products including Personal Loans (PL), Loan Against Property (LAP), and Business Loans (BL). ● Implemented effective strategies to target and attract potential clients in need of loan products. ● Conducted market research to identify potential leads and opportunities for client acquisition. ● Utilized various channels such as cold calling, email marketing, and networking to reach out to potential clients. ● Conducted product presentations and consultations to showcase the benefits and features of the loan products. ● Collaborated with internal teams such as underwriting and credit departments to ensure smooth processing and approval of loan applications. ● Built strong relationships with clients, providing personalized service and addressing their financial needs. ● Achieved business growth and increased loan portfolio through successful acquisition of new clients. EDUCATION Bachelor degree BA in English COLLEGE | INSTITUTE : NARASINGHA DUTT COLLEGE ( CU) UNIVERSITY : Calcutta University - Kolkata, West Bengal DURATION : June 2003 - June 2006 12th Howrah, West Bengal ISC DURATION : May 2001 - June 2003 10th ST' THOMAS' HIGH SCHOOL - Delhi, Delhi I.C.S.E DURATION : 2001 - 2002 COMPUTER CERFITICATION: Diploma in Computer Application & Technology LANGUAGES English Professional working proficiency Hindi Professional working proficiency Bengali Professional working proficiency DECLARATION The above mentioned details are true to the best of my knowledge and given a chance, I shall discharge my duties to the entire satisfaction of my superiors. Hope that credentials satisfy your requirement & looking forward for further contacts. Place Howrah