Sthandwa Phungula

EDUCATION Velabahleke High School Matriculated in 2005 WORK EXPERIENCE First National Bank as Front-line teller. 2007 – 2009. ❖ Provided frontline customer service, assisting clients with various banking transactions. ❖ Accurately handled cash transactions, including deposits and withdrawals, ensuring efficiency and security. ❖ Maintained a professional and courteous demeanour while addressing customer inquiries and resolving issues. ❖ Ensured compliance with internal procedures and financial regulations during all cash handling operations. STHANDWA PHUNGULA Customer Service & Sales representative Dedicated and hardworking professional with over 10 years of experience in customer service, sales, and support across various industries. Recognized for strong listening skills, quick learning ability, and adaptability in dynamic work environments. Proven team player who values collaboration and idea-sharing to achieve common goals. Committed to delivering excellent service and building positive relationships with clients and colleagues alike. CONTACT PHONE:- /- Email address:- HOBBIES Volunteering Team sports Learning new languages Traveling Mentoring or tutoring Mobile Telecommunications Network as Field Marketer – Sales & Customer Service-. ❖ ❖ ❖ ❖ Represented MTN in the field, promoting and selling mobile products and services to customers. Provided customer service support, assisting clients with product inquiries, service issues, and account-related concerns. Built and maintained strong relationships with customers to ensure satisfaction and repeat business. Collected feedback from customers and reported market trends to improve service delivery and marketing strategies. XS DENIM as sales and Sales Consultant & Fashion Advisor- ❖ Assisted customers in selecting clothing items based on style preferences, trends, and sizing. ❖ Provided personalized fashion advice to enhance customer satisfaction and boost sales. ❖ Maintained product displays and ensured the store was organized and visually appealing. ❖ Supported sales targets by delivering excellent customer service and upselling complementary items. Velocity Telecommunications as customer service consultant- ❖ Assisted clients with inquiries related to their credit reports, ensuring accurate and confidential handling of personal financial information. ❖ Provided guidance and advice on credit report interpretation and credit improvement strategies. ❖ Resolved customer issues professionally, maintaining a high standard of service and confidentiality. ❖ Ensured compliance with company policies and data protection regulations during all customer interactions. ❖ Provided guidance on which product to get in order to protect themselves against fraudulent activities on their credit profile. Call Centers International as customer service consultant- ❖ Marketed and sold TV, broadband, and mobile products to UKbased clients as part of the Talk-Talk campaign. ❖ Assisted customers via inbound and outbound calls, providing detailed information on product features, packages, and pricing. ❖ Guided clients through the selection and setup process, ensuring products matched their needs and expectations.