Steven Jenkins

Steven Jenkins IT SUPPORT TECHNICIAN Contact-- www.linkedin.com/in/steven-jenkins- Key Skills Problem Solving Excellent communication Time-management Knowledge of computer operating systems, hardware and software. Customer service References DEXTER BURUTU, GLOBESCOPE SECURITY SOLUTIONS --JONATHAN AFRICA, RIVERVIEW PRIMARY SCHOOL-- Objective Motivated professional looking to secure a challenging role as a computer technician so that I can support a company with my conflict resolution and organizational skills. Experience October 2018 – June 2019 WHYNOT INTERNET & IT SERVICES • NETWORK TECNICIAN • WORCESTER Designing and installing well-functioning computer networks, connections and cabling. Performing troubleshooting to systems failures and identify bottlenecks to ensure long term efficiency of the networks. June 2019—February 2020 GLOBESCOPE SECURITY SOLUTIONS • ELECTRONIC SECURITY TECHNICIAN • WORCESTER The construction, modification, maintenance, and repair of a variety of electronic devices used for instructional research purposes Work also includes the installation and maintenance of electrical circuits and equipment and intercommunication system April 2020 — July 2020 OPTINET INTERNET SERVICES • IT SUPPORT TECHNICIAN • REMOTE As an information technology support technician, I assisted computer users with setup, Maintenance, troubleshooting with problems they Have with the computers. February 2022—September 2022 RIVERVIEW PRIMARY • EDUCATION ASSISTANT • WORCESTER License Learners Driver License Preparing mark sheets, keeping of records, capturing of marks. Distribute question papers, worksheets, classwork books, marked scripts to learners. Assist the teacher with photocopying of question papers, work sheets etc. Support the teacher to manage behavior in the classroom February 2022—April 2022 DEPARTEMENT OD STATISTICS SOUTH AFRICA • FILED WORKER • WORCESTER Conducting interviews, collecting data, conducting surveys, observations, and/or field experiments. February 2023—September 2023 HIGHSCHOOL BREERIVIER • IT CHAMPION • WORCESTER Provide ICT technical support to teacher and learners. Update operating systems software and applications Assist teachers on how to integration ICT’s in the classroom Create interactive activities for learners and teachers Education SEPT 2023 CompTIA A+ • IT Academy • Cape Town mobile devices, networking technology, hardware, virtualization and cloud computing and network troubleshooting OCT 2023 CompTIA N+ • IT Academy • Cape Town Validates the knowledge and skills needed to troubleshoot, configure and manage both wired and wireless networks found in companies around the world. CompTIA Network+ certifies a professional-level understanding of emerging technologies including cloud and virtualization technologies. NOV 2016 IT Essentials • Vodacom ICT Centre • Worcester Introduces students to computer hardware and software, operating systems, networking concepts, mobile devices, lT security, and Troubleshooting JULY 2017 Designing & Implementing Telecommunication Networks & Devices • University of South Africa • Cape Town This course provides thorough coverage of the basic features, operations, and limitations of different types of computer networks, making it the ideal resource for future business managers, computer programmers, system designers, as well as home computer users 2018 Introduction to Python • Python Institute • Online Python is a high-level, general-purpose programming language. It’s design philosophy emphasizes code readability with the use of significant indentation it’s language constructs and object-oriented approach aim to help programmers write clear, logical code for smalland large-scale projects 2019 Introduction of Cybersecurity • Cisco Networking Academy • Online Introduction to Cyber Security was designed to help learners develop a Deeper understanding of modern information and system protection Technology and methods. 2020 Basic Programming • HBS Academy • Cape Town C# is an object-oriented, component-oriented programming language C# provides language constructs to directly support these concepts, making C# a natural language in which to create and use software Components. Since its origin, C# has added features to support new Workloads and emerging software design practices. 2021 Microsoft Word, Excel, PowerPoint, SharePoint, Teams, Outlooks • Nemisa • Online Manage all clerical documents using advanced skills in Microsoft Office to create, edit and print correspondence Monitor office inventory and keep track of supplies with advanced skills in Microsoft Excel Communicate with executive team members, including scheduling, with intermediate skills in Microsoft Outlook Steven Jenkins Flats U2, Riverview,Worcester,6850- Dear Employer, I am writing to express my strong interest in the IT Technical Support position, as advertised. With over four years of hands-on technical experience and a proven track record of delivering exceptional IT support, I am confident in my ability to contribute effectively to your team and provide outstanding service to your clients. In my previous role at High school Breëriviër, I successfully managed a wide range of technical support responsibilities, including troubleshooting hardware and software issues, diagnosing network problems, and providing timely solutions to end-users. My experience allowed me to develop a deep understanding of various operating systems, applications, and IT infrastructure components, enabling me to swiftly identify and address complex technical challenges. What sets me apart is my passion for continuous learning and staying up-to-date with the latest industry trends and technologies. I am proficient in configuring and maintaining Windows and Linux systems, implementing security protocols to safeguard sensitive information, and optimizing network performance to ensure seamless operations. Furthermore, I possess excellent communication skills, both verbal and written, which are essential in translating technical jargon into understandable terms for non-technical users. My commitment to customer satisfaction is unwavering. I take pride in my ability to empathize with users' concerns and provide comprehensive solutions that not only resolve their immediate issues but also enhance their overall IT experience. My goal is to not only provide technical support but to also empower users to make the most of their technology resources. I am excited about the opportunity to join, known for its innovative solutions and commitment to excellence. Your company's reputation aligns perfectly with my own professional values and aspirations. I am eager to contribute my technical expertise to your team and help continue to provide top-tier IT support to its clients. Enclosed is my resume, which provides further details about my technical experience and accomplishments. I welcome the opportunity to discuss in more detail how my skills and background align with your company's needs. Please feel free to contact me at- or-to schedule a conversation at your earliest convenience. Thank you for considering my application. I look forward to the opportunity to contribute my technical prowess to the success of the company. Sincerely, Steven Jenkins