Steven Jenkins

A highly motivated and results-oriented IT Support Technician with over three years of hands-on experience in providing comprehensive technical assistance and ensuring seamless IT operations. Based in the vibrant city of Cape Town, South Africa, I, Steven Jenkins, possess a strong passion for technology and a proven ability to troubleshoot complex hardware, software, and network issues efficiently and effectively.

My journey in the IT field has equipped me with a robust understanding of various operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications. I am adept at diagnosing and resolving technical challenges both remotely and on-site, always prioritizing user satisfaction and minimizing disruption to workflow. My experience includes providing first and second-level support, managing user accounts, configuring and maintaining hardware (desktops, laptops, printers), and assisting with network connectivity problems.

I pride myself on my proactive approach to problem-solving, my meticulous attention to detail, and my commitment to staying abreast of the latest technological advancements. I am a firm believer in clear and concise communication, ensuring that users, regardless of their technical proficiency, understand the solutions being implemented. My ability to empathize with user frustrations and provide patient, step-by-step guidance has consistently earned positive feedback.

Throughout my career, I have developed strong skills in:

• Troubleshooting and Diagnostics: Identifying root causes of technical issues across hardware, software, and networks.
• Operating System Support: Installation, configuration, and maintenance of Windows, macOS, and basic Linux environments.
• Hardware Maintenance: Installation, repair, and upgrades of desktops, laptops, printers, and peripherals.
• Network Support: Basic troubleshooting of LAN/WAN connectivity, TCP/IP configuration, and DNS/DHCP issues.
• Software Support: Assisting users with common productivity applications, including the Microsoft Office suite, and various industry-specific software.
• User Account Management: Creating, modifying, and managing user accounts and access permissions.
• Remote Support: Utilizing remote access tools to diagnose and resolve issues efficiently.
• Documentation: Maintaining accurate records of issues, solutions, and system configurations.

Beyond my technical skills, I am a collaborative team player with a strong work ethic and a genuine desire to contribute to a positive and productive IT environment. I am eager to leverage my existing skills and experience to take on new challenges and further develop my expertise within a dynamic and forward-thinking organization in Cape Town or beyond. I am a quick learner, adaptable to new technologies and processes, and committed to providing exceptional IT support that contributes directly to organizational success. I am excited about the opportunity to discuss how my skills and dedication can benefit your team..