Stephnie Agoha

STEPHNIE AGOHA Lagos, Nigeria • --• LinkedIn Dynamic Customer Service with almost 3 years of consistently handling Phone calls and Emails, achieving 95% customer satisfaction and 85% first-contact resolution. Known for turning challenges into opportunities, building lasting customer relationships, and exceeding performance targets. Ready to bring exceptional problem-solving skills and energy to your team. SKILLS ● ● ● Exceptional Communication-Mastering clear, empathetic, and professional communication to ensure customer needs are understood and addressed effectively, leaving no room for confusion. Advanced Problem-Solving-Expert at diagnosing issues, implementing swift, impactful solutions, and turning challenges into opportunities to enhance customer loyalty. Superior Time Management-Proven ability to prioritize tasks, handle high volumes of inquiries, and resolve issues with speed and precision, maintaining top-tier service quality. PROFESSIONAL EXPERIENCE Studio 24 Nigeria,Lagos -Customer Service ● ● ● Implemented a customer feedback system that boosted satisfaction scores by 25% within three months. Delivered exceptional support to a high-volume client base, consistently achieving a 90%+ customer satisfaction score. Collaborated with cross-functional teams to streamline customer service processes, reducing response times by 25% and improving team efficiency. Delta Development Planning Authority, Delta-Customer Service ● ● ● (03/2021) -(04/2022) (05/2018)-(04/2019) Spearheaded a customer service improvement initiative that reduced response times by 30%, increasing customer satisfaction by 20% within six months. Collaborated with cross-functional teams to implement a new CRM system, resulting in a 25% increase in first-call resolution rate and more streamlined customer interactions. Optimized administrative workflows by introducing email automation tools like Mailchimp, cutting manual processes by 40% and enabling faster response times for customer inquiries. Chuddy Mekus ENT & Sons Nig Ltd , Rivers - Customer Service ● ● ● (06/2014) - (12/2014) Developed a streamlined order processing system that reduced delivery times by 20%, improving customer satisfaction and on-time deliveries within the first six months at the liquor distribution company. Implemented a customer feedback loop that increased response rates by 30%, helping the company identify and resolve service issues quickly. Provided on-the-job training and support to new customer service reps, improving team efficiency and contributing to a 15% increase in first-call resolution rates during my six-month tenure. EDUCATION B.TECH - Federal University Of Technology , Imo State,Nigeria. Surveying & Geoinformatics (2017) ● Second Class Lower (2:2 CERTIFICATION AND ACHIEVEMENT ● Visual Assistant Training From Vsavvy Academy