Stephen Abuchi Ngoka | Freelancer Resume

STEPHEN ABUCHI NGOKA Executive Assistant | GoHighLevel Automation | Chat Widget Expert |HubSpot Website Builder LinkedIn PROFESSIONAL SUMMARY Results-driven Executive Assistant and Automation Expert with 4+ years of experience in managing executive workflows, building CRM systems, and optimizing digital operations. Skilled in GoHighLevel, HubSpot, and chat widget integrations to streamline communication, automate customer engagement, and enhance sales processes. Proven ability to design systems that save time, improve efficiency, and deliver measurable business growth. Adept at combining administrative precision with technical expertise to support executives and scale business operations seamlessly. CORE SKILLS ● Executive Support | GoHighLevel Automation | Chat Widget Integration | HubSpot Website Building ● CRM Management | Workflow Optimization | Project Coordination | Lead Generation ● Calendar & Inbox Management | Customer Engagement | Microsoft Office & Google Workspace PROFESSIONAL EXPERIENCE Sales Manager & Automation Specialist Jessikenic Electronics Enterprise | Aug 2025 – Oct 2025 ● Automated sales workflows using Zoho CRM and Power Automate, reducing manual tasks by 45%. ● Managed end-to-end sales operations, ensuring timely lead follow-up and client engagement. ● Strengthened reporting systems to track performance and customer feedback effectively. ● Collaborated across teams to improve communication and workflow efficiency. GoHighLevel Automation Expert Mekings Enterprise | Jun 2025 – Jul 2025 ● Built and optimized automated workflows in GoHighLevel to streamline lead generation and follow-ups. ● Integrated funnels, email campaigns, and SMS sequences to enhance client engagement and retention. ● Automated sales and service pipelines, cutting manual workload by 40%. ● Customized dashboards and reports to provide real-time insights into marketing and sales performance. ● Trained team members on GoHighLevel automation best practices and ongoing optimization. Executive Assistant / Automation Specialist Greenfield Global LLC | Feb 2025 – Apr 2025 ● Automated client onboarding, improving efficiency and customer experience. ● Developed digital engagement systems that boosted retention and recurring business. ● Designed follow-up automation, resulting in a 40% increase in conversion rates. ● Supported leadership with scheduling, reporting, and task coordination. Customer Support Representative Jessiekenic Electronics | May 2022 – Dec 2024 ● Delivered exceptional customer service via phone, chat, and email with a 35% faster resolution rate. ● Maintained client relationships through consistent communication and follow-up. ● Leveraged helpdesk automation to reduce workload and improve response time. ● Identified upsell opportunities that contributed to revenue growth. HubSpot WebsiteBuilder Freelance / Remote | Mar 2020 – Apr 2022 ● Built and customized HubSpot websites, dashboards, pipelines, and automation workflows for small businesses. ● Designed landing pages, lead capture forms, landing pages, and email workflows to improve conversion rates. ● Integrated HubSpot with third-party tools (Google Workspace, Slack, Zapier) for seamless data flow. ● Provided client training on CRM usage, reporting, and marketing automation best practices. EDUCATION & CERTIFICATIONS Bachelor of Arts – University of Calabar, Nigeria (2023) Bachelor of Philosophy – Pontificia Università Urbaniana, Rome (2023) IT Support Skills – Digital Witch (2025) Certifications: ● Workflow Specialist Certificate – Asana (2025) ● IT Support Skills – Digital Witch Community (2025) ● B2B Sales Strategy – LinkedIn (2025) ● CompTIA IT Fundamentals (FC0-U61) – LinkedIn Learning (2025)