Stephanie Reodique

Stephanie Reodique linkedin.com/in/stephanie-reodique-31262b373/   Virtual Assistant Legazpi City, Philippines, 4500   Summary I'm a proactive and organized professional with over 10 years of customer service experience. I work well in teams, make quick decisions under pressure, and have strong interpersonal skills. Living with mild cerebral palsy has strengthened my adaptability and resilience. I'm seeking a challenging role to continue learning and growing.  Skills Customer Service MS Time Management Office Suite Excel Gmail  Data Entry Word Problem Solving PowerPoint Outlook Research and Analysis Google Workspace Docs Sheets Slides Customer Relationship Management (CRM) Education University Of Santo Thomas BSBA major in Financial Management Legazpi City, Philippines Mar 2015  Experience Sutherland Global Services Associate Infrastructure Jul2015 - Apr2025 Legazpi City, Philippines Over the course of nearly 10 years in customer service, I supported multiple lines of business for a leading telecommunications account, adapting to various roles based on customer needs. Technical and Billing Support (July 2015 – October 2019): Assisted customers with service issues, including troubleshooting connectivity and equipment problems. Handled billing concerns such as payment processing, charge disputes, and account adjustments with clarity and care. Pre-Installation Support (November 2019 – December 2019): Helped customers manage their existing service orders, including rescheduling installation appointments, addressing setup questions, and processing order cancellations when needed. Ensured accurate updates and a smooth service experience. Customer Retention (January 2020 – August 2020): Handled service cancellation requests by understanding customer concerns, offering tailored solutions, and highlighting service value. Focused on issue resolution to prevent churn and improve loyalty. VoIP Support (September 2020 – April 2025): Delivered advanced technical support for Voice over IP services, resolving call quality issues, guiding users through setup, and troubleshooting network-related concerns. Coordinated with backend teams for escalations and ensured timely resolution. Across all roles, I consistently demonstrated strong communication, adaptability, and a customer first mindset. I met or exceeded performance targets in satisfaction, resolution rate, and handling time.  Language English Filipino  References Available upon request.