As a Virtual Assistant, I leverage over a decade of expertise in customer service and technical support to deliver seamless administrative and client-facing solutions. My experience includes resolving complex issues, managing high-volume inquiries, and guiding customers through technical challenges, utilizing tools like Google Workspace, and Microsoft Office.
Previously at Sutherland, I consistently exceeded KPIs in customer satisfaction and resolution time while supporting U.S.-based clients in billing, VoIP support, and customer retention. Known for adaptability and clear communication, I am dedicated to helping organizations thrive remotely with proactive problem-solving and exceptional service delivery.