Customer service focused Technical Support Specialist with 2 years of career experience in the technology environment. I have a high adept in systems analysis diagnostics and troubleshooting and conflict resolution. I also have experience in project management as well as excellent organizational and problem-solving skills. Able to apply customer service concepts to IT to improve the user experience for clients, employees, and administration. Works well in team environments and displays a strong work ethic. Seeking to take the next career step with respected organizations dedicated to world-class quality.