STEPHANIE JANINE
C. BALITON
VIRTUAL ASSISTANT
PROFESSIONAL EXPERIENCE
(--www.facebook.com/stepha
niejimenezcamiing
Baguio City, PHL 2600
SKILLS
Customer Service
Property Management
Data Entry
Cold Calling
I am virtual assistant with years of experience as a Leads
Manager and Customer Service Representative. I helped
entrepreneurs manage their business such as handling
emails, answering to queries, making inbound and
outbound calls, data entry, and doing basic bookkeeping
while they manage their personal life.
WORK EXPERIENCE
LEADS MANAGER
RESource Atlanta
June 2020-Dec 2020 / March 2022-Jan 2023
Primary duties includes outbound and inbound calling,
SMS, email communication, coordination, and scheduling
real estate buying and selling opportunities.
Oahu Home Buyers
March 2021-March 2022
Responsible for converting leads to motivated seller leads.
Contacting new leads and nurturing new seller leads by
providing regular communication and follow-ups.
Mining prospect leads from the foreclosure, probate, and
distress properties report.
Basic Bookkeeping
Product Research
LANGUAGES
English
Filipino
EDUCATION
Kings College of the Philippines
Bachelor of Secondary
Education major in English
CUSTOMER SERVICE REPRESENTATIVE
Convergys - eBay
Sept 2017- Feb 2018
Assisted customers, both buyers and sellers, with any
issues regarding their listings, keep track of their
transactions, mediate between sellers and buyers, and
also with their billing history related to eBay.
Results Companies - SiriusXM
Oct 2015-April 2017
Troubleshooting, sales, and billing.
Upselling and calling prospect clients to avail an
equipment with a discounted subscription.
SITEL - Los Angeles Times
March 2013-Oct 2015
Handled multiple complaints
Billing and retention.
