-- Shirley Loop, Whitwell,
STEPHANIE HIRST
TN 37397, USA Whitwell, TN,
37397
EDUCATION
SOUTHERN NEW
HAMPSHIRE UNIVERSITY
Manchester, NH
B.A. English Language and
Literature English, Literature,
Marketing Candidate
(Expected graduation Mar
2020)
PROFESSIONAL CAREER
DEVELOPMENT INSTITUTE
Whitwell, TN
CPhT Pharmacy Technology
(Jun 2004)
Award And Honor
CPhT Certi cation
Extracurricular Activity
Pharmacy Technology Diploma
PROFESSIONAL EXPERIENCE
SEO COORDINATOR
Self-employed, Whitwell, TN / Aug 2017 – Present
Editing
Posting Content
SEO
WordPress
CUSTOMER EXPERIENCE MANAGER, DIGITAL MARKETER
Root Level Tech, Houston, TX / Jun 2015 – Jul 2017
Hired writers.
Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
Check to ensure that appropriate changes were made to resolve
customers' problems.
Determine charges for services requested, collect deposits or
payments, or arrange for billing.
Refer unresolved customer grievances to designated departments
for further investigation.
ADDITIONAL
SKILLS
Typing - 75 WPM
SEO
Billing
Reception
Customer Support/Service
WordPress and other CMS Work
Editing and Proofreading
Content Curation and Creation
Management
Training
Ticket system experience in
WHMCS, Zendesk, and
JIRA/Atlassian.
Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
Solicit sales of new or additional services or products.
Operate computers programmed with accounting software to
record, store, and analyze information.
Check gures, postings, and documents for correct entry,
mathematical accuracy, and proper codes.
Access computerized nancial information to answer general
questions as well as those related to speci c accounts.
Perform general o ce duties such as ling, answering telephones,
and handling routine correspondence.
Perform personal bookkeeping services.
LICENSES AND
CERTIFICATIONS
Edited content.
Researched topics for blog posts for multiple websites and assigned
those topics to our company's writers.
CPhT Diploma
Google Certi ed
Google Analytics Certi ed
Adwords Cereti ed
Customer support/service - chat support, email support, and phone
support.
Managed customer support and tech support teams.
Assisted customers and clients through tickets in both WHMCS and
Zendesk.
SALES AND SUPPORT REPRESENTATIVE
Convergys/eBay, Ogden, UT / Jun 2013 – Mar 2016
Check to ensure that appropriate changes were made to resolve
customers' problems.
Refer unresolved customer grievances to designated departments
for further investigation.
Phone and email support for eBay sellers primarily.
Trained new employees.
Put together training and information documents for my team
leader.
Substituted as a team leader.
ASSISTANT STORE MANAGER
Dollar General, Whitwell, TN / Apr 2003 – Jul 2005
Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory
service and quality goods.
Inventory stock and reorder when inventory drops to a speci ed
level.
Instruct sta on how to handle di cult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing
establishments, promoting or ring workers when appropriate.
Assign employees to speci c duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and
displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and
organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees'
work schedules and time cards.
Review inventory and sales records to prepare reports for
management and budget departments.
Examine products purchased for resale or received for storage to
assess the condition of each product or item.
Establish and implement policies, goals, objectives, and procedures
for their department.
Estimate consumer demand and determine the types and amounts
of goods to be sold.
Plan and coordinate advertising campaigns and sales promotions,
and prepare merchandise displays and advertising copy.
REFERENCES
References available upon request
