Stephanie Eze

EZE STEPHANIE MMASICHUKWU-|- | Lagos, Nigeria PROFESSIONAL SUMMARY Detail-oriented and highly organized Virtual Assistant (VA) with experience in administrative support, customer service, and human resource functions. Adept at managing schedules, handling correspondence, coordinating projects, and ensuring smooth business operations. Strong background in client relations, data management, and problem-solving, with a track record of delivering efficient support to executives and teams. WORK EXPERIENCE Virtual Assistant Digilyf LLC (Part-time) | July 2023 - Present • Provide administrative support, including calendar management, email correspondence, and scheduling. • Handle customer inquiries, respond to messages, and maintain client relationships. • Manage data entry, document organization, and digital filing systems. • Assist with research, report generation, and preparing presentations. • Coordinate meetings, book travel arrangements, and oversee logistics. • Social media management, including content scheduling and engagement tracking. • Process invoices, track expenses, and generate financial reports. Human Capital Specialist (Full-time) One-Health by AXA | August 2022 - Present • Provide HR administrative support, including payroll processing and benefits administration. • Assist in recruitment, onboarding, and employee engagement initiatives. • Maintain HR records, coordinate appraisals, and support performance management. • Handle employee inquiries, ensuring compliance with company policies. Customer Service Executive Zenith Bank Plc | January 2021 - August 2022 • Managed customer inquiries via calls, emails, and live chat. • Provided solutions for client concerns, ensuring excellent customer satisfaction. • Maintained customer records and tracked service requests. • Assisted in handling financial transactions and account management. KEY SKILLS • Administrative Support & Calendar Management • Customer Service & Client Relations • Human Resources Management • Email & Social Media Management • Data Entry & Organization • Research & Report Preparation • Travel & Event Coordination • Invoice Processing & Expense Tracking • Strong Communication & Problem-Solving EDUCATION & CERTIFICATIONS • Master’s in International Human Resources Management (In View) – Rome Business School • Bachelor of Arts, French – University of Benin • Associate Professional in Human Resources (aPHRi) – HRCI • Associate Member (ACIPM) – Chartered Institute of Personnel Management LANGUAGES • English (Native Proficiency) • French (Working Proficiency) • Igbo (Native Proficiency) REFEREES Available upon request.