Stephanie Eze

I am a graduate of French with experience in customer service management,

i have experience in customer service Management and Human Resources Management , I communicate with customers via inbound/outbound calls, live-chat, emails and social media , I solve customer complaint, help escalate some complaints to the support desk, I educate customers about the bank products.

I am looking for a new challenge, an exciting company where I can be given a chance to develop my skills,a place to push my career to the next level,Keen to developing a career, where I can lend my skillset, experience and motivation,to improve organizational profitability

I am a self motivated individual, A fast learner who is able to perform well under pressure,I have great emotional intelligence, who adapts to change easily,I am hardworking,reliable,dependable and smart, a team player,innovative,versatile and empathetic, a great communicator. I love solving customers complaints because I feel like great customer service is one of the keys to an organization success.

I am dedicated towards the achievement of organizational goals and objectives

I appreciate you taking the time to review my credentials,I look forward to hearing from you to further discuss this exciting opportunity. I possess all the necessary skills that is required for this job. 

I am available for an interview at your earliest convenience, please contact me to arrange a suitable time for a discussion.

i have skills

*CUSTOMER SERVICE MANAGEMENT

*CRM

*CISCO

*MICROSOFT SUITE/EXCEL

*CALENDLY

*ACQUIRE(LIVECHAT)

*SPARK CENTRAL(Social media platform)

Some communication tools I am familiar with are

MICROSOFT OUTLOOK

MICROSOFT TEAMS

LYNC

SKYPE