Stellah Muthoni Wanjohi

Stellah Wanjohi Nairobi, Kenya | linkedin.com/in/stellah-wanjohi Customer Support With 7 years of experience in customer support and executive assistance, adept at KYC verification, resolving complex inquiries, and coordinating high-level meetings. Skilled in multichannel communication, problem-solving, and project management. WORK EXPERIENCE Rapidpace Managed Services | 09/2024 - Present KYC & Customer Support Specialist (iGaming) • Increased customer satisfaction by 20% through proactive support. • Reduced escalations and improved onboarding efficiency by 30%. Athena | 05/2024 - 09/2024 Executive Assistant • Managed schedules and reduced conflicts by 30%. • Coordinated executive travel logistics. Zepz (WorldRemit & Sendwave) | 01/2023 - 12/2023 Digital Customer Care • Handled 80+ inquiries daily, resolving 90% at first contact. Sendwave | 06/2021 - 12/2022 Customer Care Representative • Exceeded KPIs and improved workflow efficiency by 30%. Africa Safariland | 01/2017 - 03/2020 Tour and Travel Consultant • Managed 200+ itineraries with 98% satisfaction. Consultants | 11/2015 - 02/2016 Local Assistant • Supported research and logistics coordination. Mombasa Continental | 07/2015 - 09/2015 Front Desk Receptionist • Managed communication and billing tasks. EDUCATION Diploma in Tours and Travel Management – Nairobi Aviation College SKILLS Customer Support, CRM Systems, KYC Verification, Email & Chat Support, Calendar Management, Data Entry, Process Improvement, Problem Solving, Time Management, Attention to Detail