Stellah Muthoni Wanjohi

I am a Customer Support and Operations Specialist with over seven years of experience supporting customers across fintech, iGaming, travel, and executive support environments. My work has focused on delivering efficient, high-quality support while managing complex requests and maintaining strong attention to detail.

I have extensive experience handling high volumes of customer inquiries across chat, email, and SMS. In my role at Zepz (WorldRemit and Sendwave), I managed over 80 customer interactions daily, resolving the majority at first contact. I supported customers with account access, transactions, and verification processes, ensuring clear communication and timely resolution.

I also have strong experience working with sensitive data through KYC verification and onboarding processes. This has strengthened my ability to maintain accuracy, follow structured procedures, and handle confidential information with discretion.

Beyond customer support, I have worked in executive assistance, where I managed calendars, coordinated meetings, and handled travel logistics. This experience improved my ability to stay organized, prioritize tasks, and manage multiple responsibilities in fast-paced environments.

Earlier in my career, I worked as a Travel Consultant, where I designed and coordinated over 200 personalized travel itineraries. This role required attention to detail, vendor coordination, and a strong focus on customer satisfaction.

I am comfortable working remotely and independently, using tools such as CRM systems, Google Workspace, and ticketing platforms to manage tasks and communication. I am known for being reliable, adaptable, and proactive in identifying and resolving issues before they escalate.

What sets me apart is my ability to combine efficiency with empathy. I understand that behind every request is a real person, and I aim to deliver support that is both practical and reassuring.

I am currently seeking remote opportunities where I can contribute my experience in customer support, operations, and administrative coordination while continuing to grow in a dynamic and global work environment.