Stella Uzodike

STELLA ONYINYECHI UZODIKE New Heaven Estate, Saburi 1, Dei-Dei, Abuja FCT - | ✉️-linkedin.com/in/stella-uzodike- PROFESSIONAL SUMMARY Customer Retention | Success Strategy | CRM Optimization | Client Engagement Results-oriented and customer-obsessed professional with 5+ years of experience driving client satisfaction, retention, and engagement across service-driven and tech-enabled environments. Adept at designing and managing end-to-end customer success strategies, optimizing lifecycle journeys, and building scalable communication and support frameworks. Proven track record of transforming customer interactions into long-term loyalty and revenue growth. Proficient in tools like HubSpot, Zapier, Make, Google Workspace, Trello, Excel, and CRM dashboards. Ready to lead customer success operations with a growth mindset, data-driven insights, and a passion for impactful relationships. CORE COMPETENCIES  Customer Retention & Churn Reduction  Success Journey Mapping & Onboarding Strategy  CRM & Pipeline Management (HubSpot, Google Sheets)  Customer Feedback & Product Alignment  Team Collaboration & Cross-Functional Communication  CSAT/NPS Improvement & Insights Reporting  Strategic Follow-Up & Lifecycle Engagement  Tools: Google Workspace, Excel, Trello, Slack, Canva, Zapier, Make, HubSpot PROFESSIONAL EXPERIENCE Business Support & Client Relations Asolar Systems Nigeria Limited | 2022 – Present - Led client engagement workflows across CRM platforms, boosting customer follow-up conversion rates by 35%. - Supported end-to-end onboarding of clients into solar energy solutions, ensuring seamless handovers and customer satisfaction. - Analyzed customer feedback and coordinated with service and product teams to implement 3+ process improvements. - Designed and managed appointment scheduling processes that improved service responsiveness by 40% . - Monitored client touchpoints and designed engagement campaigns that increased customer loyalty metrics. Remote Sales & Support Associate Lavida Local Restaurant | Remote | 2020 – 2021 - Managed digital customer success journeys via Instagram and WhatsApp, converting 50+ weekly orders and increasing retention by 40%. - Executed upselling and customer feedback strategies that generated repeat business and improved satisfaction rates. - Tracked customer behaviors, compiled reports using Excel, and created data insights to improve engagement. Client Experience & Admin Support Al-Tams Agency | Remote | 2017 – 2019 - Streamlined customer communication and onboarding processes using Trello, cutting turnaround time by 20%. - Supported email marketing and follow-up strategies, enhancing brand awareness and customer retention. - Developed customer data logs and assisted in service updates and client correspondence. LEADERSHIP INITIATIVES    Proposed and implemented internal CRM reporting structure to track follow-ups, reducing lead loss by 25%. Facilitated customer satisfaction surveys and synthesized insights for executive reviews and strategy sessions. Coordinated internal training sessions to improve client-facing communication and documentation workflows. EDUCATION & CERTIFICATIONS  B.Sc. Mass Communication – National Open University of Nigeria | 2019  Virtual Assistant Certificate – ALX Africa | 2024  WASSC – Government Secondary School, Dutse, Abuja | 2013 TOOLS & TECHNOLOGIES Microsoft Office | Google Workspace | HubSpot | Trello | Slack | Excel | Canva | WhatsApp Business | Social Media Messaging Tools | Zapier | Make INTERESTS Customer Experience Innovation | Business Strategy | Relationship Management | Personal Growth