Stella Uzodike

I’m a versatile Customer Support Virtual Assistant with over three years of experience delivering exceptional results in email support, CRM management, cold calling, and telemarketing. Based in Nigeria, I provide cost-effective, high-quality solutions, seamlessly adapting to US, UK, or global schedules to support your business needs. My goal is to streamline customer interactions, enhance satisfaction, and drive growth while saving you time.

In email support, I’ve managed 100+ daily customer inquiries using Help Scout and Google Workspace, achieving a 98% resolution rate and cutting response times by 30%. My fluent English ensures professional, empathetic communication for e-commerce and SaaS clients, handling everything from refunds to complex queries. I excel at crafting tailored responses that boost customer loyalty and retention.

My CRM management expertise includes Zendesk, HubSpot, and Salesforce, where I’ve handled 50+ tickets daily with a 95%+ satisfaction rate. I streamline workflows, generate actionable reports, and organize customer data to improve team efficiency. Tech-savvy and quick to learn, I adapt to your preferred CRM tools to ensure smooth operations.

In cold calling and telemarketing, I’ve driven results for B2B clients, making 50+ outbound calls daily and generating 20+ qualified leads monthly with a 15% call-to-meeting conversion rate. My persuasive communication and CRM integration (e.g., updating Salesforce pipelines) have supported tech startups and service providers in building robust sales pipelines.

Proficient in Google Workspace and Microsoft Office, I handle administrative tasks like data entry, appointment setting, and reporting with precision. I’m comfortable using Hubstaff’s time-tracking tools for transparency and am skilled in additional platforms like Intercom for chat support. Whether you need email support, CRM management, or telemarketing, I deliver measurable outcomes tailored to your goals. Let’s connect to discuss how my multi-skilled customer support expertise can elevate your business with efficiency and professionalism.