Stella Onuoha | Freelancer Resume

ONUOHA STELLA CHINWENDU ADMINISTRATIVE ASSISTANT | CUSTOMER SERVICE Nigeria | LinkedIn PROFESSIONAL PROFILE Detail-oriented and proactive professional with extensive experience in customer service and executive administrative support. Adept at managing high volumes of customer inquiries, ensuring data accuracy, and supporting executive-level management. Proven ability to enhance operational efficiency, maintain confidentiality, and achieve high customer satisfaction rates. Stellar communication prowess with unparalleled organizational finesse, seamlessly liaising between executives and diverse stakeholders while managing schedules and critical documentation. Committed to leveraging expertise in CRM tools and customer-centric approach to facilitate seamless integration, enhance productivity, and drive business success. CORE SKILLS ▪Data Entry ▪Administrative Assistance ▪Customer Service ▪Data Management ▪Schedule Management ▪Documentation Management ▪Graphic Design ▪CRM Software: HubSpot, Zendesk, Freshdesk, Canva ▪Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet, Trello, Skype ▪Microsoft Office Suite ▪Typing Speed and Accuracy ▪Email Management ▪Office Organization ▪Calendar Management ▪Travel Coordination ▪Research and Presentation CAREER SUMMARY 02/2024 – 03/2025 Administrative Virtual Assistant LIFESTYLE SUCCESS PURPOSE INC., SINGAPORE Key Responsibilities: ● Coordinate executive calendars by scheduling meetings, confirming availability, leveraging expertise in calendar management, and executive-level meeting coordination. ● Oversaw email management by setting up filters, organizing inboxes, and sending email correspondence, ensuring timely and efficient communication. ● Created and designed over 100 graphics and videos using Canva and boosted social media engagement. ● Created and scheduled Twitter threads for posting, upto 3months content scheduling using Typefully ● Offered comprehensive administrative support, including scheduling, data entry, and customer service tasks, for improved team efficiency. ● Developed compelling copywriting for marketing materials, website content, and social media posts, effectively engaging audiences and driving brand awareness. ● Conducted keyword research and optimized tags using Google Keyword Planner and SEMrush, enhanced website visibility and search engine ranking, leading to increased organic traffic. ● Managed product listings on Shopify, including the integration of a digital app to enable customers to download eBooks in multiple formats (Kindle, PDF, and EPUB) after purchase, ensuring a seamless user experience. ● Created processes for training, onboarding, and other tasks using Tallyfy, ensuring smooth and efficient workflows for new team members. 02/2023 – 01/2024 Virtual Assistant/Digital Marketer Weblukk, Houston, Tx Key Responsibilities: ● Provided customer support through email, chat, and social media, addressing inquiries and troubleshooting issues. ● Created and published SEO-optimized recipes and blog posts for a food blog using AI tools like Content Goblin, Ideogram.ai, and ChatGPT. ● Crafted compelling copywriting materials for marketing campaigns, blog posts, and product descriptions. ● Conducted in-depth research for content development, ensuring accuracy and relevance. ● Scheduled and managed social media content across platforms using Metricool, maintaining brand consistency. ● Designed and optimized email marketing campaigns to improve engagement and conversion rates. ● Worked with Google Sheets and Trello to track content, manage workflows, and optimize task management. 03/2022 – 01/2023 Virtual Assistant WICKED WEBSITE AGENCY, USA Key Responsibilities: ● Conducted thorough research to identify potential leads, entered information into a database or spreadsheet, and improved lead accuracy. ● Nurtured potential leads via email, social media, and phone calls, increasing lead engagement by 25%. ● Scheduled and coordinated appointments for sales representatives, enhancing meeting efficiency and ensuring all necessary information was provided. ● Provided administrative support, including data entry file organization, maintained office supplies inventory, ensured smooth operations, and reduced downtime by 20%. 04/2017 – 01/2022 Key Responsibilities: Customer Service Representative FYMAC FABRICS AND STORES - LAGOS STATE ● Championed administrative tasks, including scheduling, outbound calls, and office operations, improving efficiency by 20%. ● Cultivated positive customer relationships, addressed concerns and complaints, and boosted satisfaction. ● Delivered exceptional customer service and resolved inquiries and complaints. ● Recorded sales, inventory levels, and customer interactions using CRM software, which enhanced tracking and management. PRIOR EXPERIENCES 01/2011 – 03/2013 01/2010 – 03/2011 Monitoring and Evaluation Assistant UNITED STATES AGENCY FOR INTER. DEVELOPMENT, ABUJA Healthcare Advocate (Internship) CENTER FOR THE RIGHTS TO HEALTH, ABUJA KEY ACHIEVEMENTS ● Enhanced Administrative Support: Optimized scheduling and task execution, resulting in a 20% increase in office efficiency. ● Improved Customer Satisfaction: Responded promptly to inquiries and complaints, leading to a 25% increase in customer satisfaction. ● Data Integrity: Achieved a 100% accuracy rate in data entry tasks, ensuring data integrity and reliability for critical company operations. EDUCATION & CERTIFICATION Postgraduate Diploma in Business Administration| 2023 National Open University of Nigeria Bachelor of Science – Applied Biology | 2008 Enugu State University of Science and Technology ● Graduate Member, Nigerian Institute of Management (NIN) ● Customer Service: Problem-solving and Troubleshooting Certification |LinkedIn Learning ● Customer Service Representative Course| Coursera ● IT Support Specialist|Google ● Virtual Assistant & Customer Service Training |Digital Witch Academy REFERENCES Available on request