Stella Njeri Kiragu

STELLA NJERI KIRAGU Customer Success & Administrative Support Specialist CONTACT --Nairobi, Kenya PROFILE SUMMARY Customer-focused professional with proven experience in customer relationship management, client support, and virtual administrative assistance. Skilled in calendar and email management, data entry, problem resolution, and adept at using Microsoft Office, Google Workspace, CRM systems, and project management tools. Highly organized, detail-oriented, and committed to delivering exceptional customer experiences while supporting teams efficiently in both in-person and remote environments. EDUCATION KABARAK UNIVERSITY Bachelor of Commerce - Marketing WORK EXPERIENCE MUTSIMOTO MOTOR COMPANY LIMITED 2023 AUGUST– FEBRUARY 2026 Customer Relations Management & Marketing CO-OP CONSULTANCY & BANCASSURANCE LTD · Customer Engagement: Managed customer relations by promptly responding to inquiries via email and phone, maintaining a high standard of customer satisfaction. · Campaign Management: Developed and executed marketing campaigns, including e-shots and social media promotions, increasing brand visibility and customer engagement. · Database Management: Maintained and updated customer databases while enhancing retention strategies through targeted promotions, leading to improved repeat business. · Complaint Resolution: Effectively addressed and resolved customer complaints across technical, customer service, and accounting issues, promoting positive customer feedback. · Product Management: Assisted in product management activities, ensuring marketing strategies aligned with customer needs and company objectives. Business development officer Customer Relations Management & Marketing Completed in 2019 ALISON & YOUTUBE Virtual assistant training Completed in 2025 Completed in 2023 SKILL Customer Relationship Management (CRM) Client Communication & Support Calendar & Email Management Data Entry & Documentation Problem Solving & Issue Resolution Microsoft Office (Excel, Word, Outlook) Communication & Time management TOOLS & PLATFORMS Google Workspace: Gmail, Docs, Sheets, Slides, Calendar, Drive, Meet Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams Trello Asana HubSpot Zoho CRM Canva Zoom Personal Assistant to the Sales Director Executive Calendar Management: Managed the Sales Director’s calendar, coordinating appointments, meetings, and deadlines to ensure optimal time management and efficiency. Meeting & Stakeholder Coordination: Scheduled and organized meetings with internal teams, clients, and key stakeholders, including preparation of agendas and follow-up action items. Administrative Support: Provided day-to-day administrative support, including correspondence management, document preparation, and report compilation. Communication Liaison: Acted as a key point of contact between the Sales Director and internal/external stakeholders, ensuring clear and timely communication. Sales Operations Support: Assisted with sales reports, presentations, and tracking of key performance metrics to support strategic decision-making UNAITAS SACCO 2021 – 2023 Bank Teller Processedcustomer cashdeposits, withdrawals, and cheque transactions accurately. Prepared monthly performance reports and maintained comprehensive records. Delivered top-notch customerservice, addressing inquiries, and resolving complaints effectively REFERENCES William Agutu HR MANAGER Phone: Email : --