S
STELLA NJERI
KIRAGU
Virtual Assistant /
Administrative support
SUMMARY
CONTACT INFORMATION
Highly organized and proactive Virtual Assistant with extensive
experience providing administrative, operational, and customer support
for entrepreneurs, executives, and small businesses. Skilled in managing
calendars, emails, meetings, travel arrangements, and digital workflows,
EDUCATION
ensuring smooth daily operations. Proficient in productivity and
BARCHELOR OF COMMERCE MARKETING
collaboration tools including Google Workspace, Microsoft Office Suite,
Kabarak University
client communications, social media support, and data management with
-
attention to detail, confidentiality, and efficiency. Adept at multitasking,
VIRTUAL ASSISTANT TRAINING
problem-solving, and delivering high-quality results in fast-paced virtual
Alison & Youtube
Trello, Asana, Slack, Zoom, and CRM platforms. Experienced in handling
environments.
SKILLS
WORK EXPERIENCE
Time management
Communication
Customer Relations Manager - Mutsimoto Motor Company Ltd (2023-
Organization
date)
Multitasking
Respond to customer inquiries and complaints via email, phone, and
Problem solving
WhatsApp.
Customer service
Coordinate with teams to resolve issues quickly and efficiently.
Technical proficiency
Maintain accurate customer records in CRM systems.
Attention to detail
Follow up to ensure customer satisfaction and loyalty.
Monitor feedback to identify trends and improve service quality.
TOOLS & PLATFORMS
Google Workspace: Gmail, Docs,
Sheets, Slides, Calendar, Drive, Meet
Microsoft Office Suite: Word, Excel,
Bank Teller - Unaitas Sacco Ltd (2021-July 2023)
Process customer transactions accurately, including deposits,
withdrawals, transfers, and payments.
Handle cash, checks, and other negotiable instruments with
precision and security.
PowerPoint, Outlook, Teams
Assist customers with account inquiries, updating information, and
Trello
basic banking services.
Asana
Promote bank products and services, referring customers to
HubSpot
appropriate departments when needed.
Zoho CRM
Maintain accurate records of all transactions and balances.
Canva
Ensure compliance with banking regulations, policies, and security
Zoom
procedures.
Resolve customer concerns courteously and efficiently at the point
of service.
