Stella Mwangi

MWANGI STELLA NJERI EDUCATION PROFESSIONAL CERTIFICATIONS SKILLS & tools WORK EXPERIENCE Finance and operations professional with over 7 years of experience in financial administration, tax compliance, customer relationship management and team supervision. Proven expertise in managing end-to-end invoicing, reconciliations and tax filings. Skilled in tools such as SAP, ZOHO, Mambu and Microsoft Office. Currently pursuing CIFA certification to enhance investment and financial analysis capabilities. Phone: - Email:- Bachelor of Commerce - Accounting option Kisii University: 2013 - 2016 Second Class Honors - Upper Division Kenya Certificate of Secondary Education Mugoiri Girls High School: 2008 - 2011 Grade B+ (72/84 points) Certified Investment and Financial Analysts (CIFA) – KASNEB Part II (Intermediate Level) Ongoing since January 2024 • Financial Reporting & Reconciliation • Invoicing & Payment Tracking • Tax Compliance (VAT, PAYE, WHT, MRI) • Staff Claims & Vendor Management • Contract Review & Procurement Support • Team Supervision & Coaching • Customer Relationship Management • Proposal & RFP Submission • Tools: SAP, Mambu, ZOHO Accounting, MS Excel, MS Word Finance Operations Admin The Digital Monkeys May 2023 - Present • Oversee the end-to-end invoicing process, ensuring accurate and timely generation, submission and tracking of invoices • Reconcile invoicing records with payments received and follow up on overdue accounts to maintain cash flow and account health • Process staff claims accurately, within agreed SLA time lines, ensuring all required documentation is provided and policies and regulations are followed • Reconcile bank accounts, vendor accounts and ledger entries to maintain accurate financial records • Negotiate and manage contracts with service providers, ensuring alignment with company objectives and budgets • Initiate and manage the hiring process, including advertising job posts, short-listing candidates, conducting initial screenings and coordinating interviews • Draft and review contracts for new clients, ensuring alignment with company objectives and legal standards and coordinate with stakeholders, including legal advisors, to finalize agreements • Lead the preparation and submission of pre-qualification documents and responses to Requests for Proposals (RFPs), ensuring compliance with client requirements and time lines • Management of fixed assets register MWANGI STELLA NJERI Tax Associate Njuguna Wahome Consulting Limited February 2022 - April 2023 • Filing of monthly statutory returns (VAT, WHT, MRI, PAYE) to the Tax Authority in a timely and cost effective manner for our clients • Conducting tax reviews, tax liability and relief computations and assessments on behalf of our clients • Engaging in continuous research and upskilling on existent tax regimes across the East Africa region • Drafting of tax opinions, tax advice and proposals for meaningful engagement with other key stakeholders • Building and maintaining trust based relationships with our internal and external clients as well as other stakeholders like the Kenya Revenue Authority and State Agencies WORK EXPERIENCE SAP Business One Telesales Consultant ACETEK Software Limited April 2021 - January 2022 • Conducted telemarketing to a targeted client pipeline across Central, East and Southern Africa regions outlining our business proposition and telesales of our IT product and service including the best-selling ERP System across Kenya – SAP Business One • Effectively engaged potential clients, business owners and key senior decision makers of different establishments, facilitating for meaningful conversations, product demonstrations, after sales services and snowballing referrals to build our business growth pipeline • Participated in product training, corporate events and sales boot camps to drive organic revenue growth from the sale of our range of IT product and services • I managed daily team activities on CRM, maintained green dashboards on productivity and submitted weekly progress reports to senior management for decision making. Call Center Team Lead Premier Credit Limited January 2019 - May 2020 • Pursued a targeted mobilization to grow our loan book by ensuring weekly and monthly sales targets were met • Directly supervised 10 other telesales officers, developed their weekly work plans and sales targets, appraised performance, offered coaching and remedial interventions as well as prescribed disciplinary action against behaviour that was inconsistent with our values and purpose as the second largest Microfinance Fintech in Kenya • Handled escalated customer complaints by identifying the leading cause of the problems and expedited appropriate corrective actions • Continuously building a solid pipeline that would deliver organic growth for the business, while ensuring personal targets and team objectives were met with minimal conflict of interest MWANGI STELLA NJERI WORK EXPERIENCE Call Center Telesales Officer Premier Credit Limited January 2017 - December 2018 • Promoting and selling loan products • Maintaining positive business relationships to facilitate future sales • Creating a good customer base to encourage client referral and retention • Ensuring customer satisfaction is attained • Supplying management with reports on customer needs, and competitive activities • Met agreed upon sale targets and outcomes REFERENCES Available on request