Stella Mbungu

STELLA MBUNGU HOME PORTFOLIO CONTACT Hi! I'm Stella Mbungu a strategic account manager and customer success specialist with over six years of experience in driving growth and managing key accounts in the FMCG and SaaS industries. My portfolio highlights my expertise in relationship management, sales growth, customer retention, and technical support. I have successfully managed a diverse range of accounts, developed effective sales strategies, and achieved significant revenue growth and customer satisfaction. Here are some key projects that showcase my impact: View Work Portfolio Increased Qualified Leads by 25% at Farm to Feed Limited Achieved 80% Monthly Customer Retention Rate at Top Up Mama (Now Caantin) Project Description: Developed go-to-market strategies and refined the sales handbook, leading to a significant increase in qualified leads. Project Description: Managed 20 enterprise accounts and implemented effective retention strategies. Impact: Boosted sales pipeline with a 25% increase in qualified leads within six months. Impact: Maintained an impressive 80% monthly customer retention rate, ensuring consistent revenue streams. Drove 20% Revenue Growth at Top Up Mama (Now Caantin) Project Description: Optimized sales strategies and utilized CRM tools like FreshSales and Salesforce. Impact: Delivered a remarkable 20% increase in revenue, contributing significantly to the company’s financial growth. Portfolio Increased Sales Revenue by 25% at Mohan’s Oysterbay (K) Drinks Ltd Introduced New Products Successfully at Qway International Limited Project Description: Managed 80+ enterprise and SME accounts, leveraging strategic planning and addressing competitive threats. Project Description: Managed 100+ enterprise and SME accounts and launched Bumbu Rum and Luc Belaire Luxe Rose Sparkling Wine. Impact: Contributed to a 25% increase in sales revenue within the first three months, significantly boosting the company’s growth. Impact: Significantly increased profits in both Q2 and Q4 of 2019, enhancing market share and brand presence. Improved Receivables Health at Eagle Credit Limited Project Description: Implemented a systematic review process for customer files. Impact: Reduced credit defaults and improved receivables health, contributing to the institution's financial stability. Ready to work with me? Let's work together to ensure growth, retention, satisfaction, and advocacy for your clients. MESSAGE ME