Stella Joel

Stella Joel Sales Associate About Me My Contact stellajoel247@gmail,com I'm a virtual assistant with years of experience in telemarketing, customer service, and appointment setting. I've also assisted coaches with email marketing, social media management, daily newsletters, and Zoom moderation. Let me handle your admin tasks while you grow your business! Efficiency and professionalism are guaranteed! - Abuja, Nigeria Skills Product and service sales Data mining Exceptional customer service Problem-solving Telemarktin/Cold calling Tools Trello Hubspot CRM Wire CRM Batch Dialer Open Phone Booking Koola Slack Education Background Professional Experience M.D Environmental Services| Customer support 2021 – 2022 Key responsibilities: Made cold calls to generate leads. Set, schedule, and manage well-qualified appointments, for sales personnel Answered all queries of customers and prospects and handled all of their objections tactfully T1A| Lead Generation Expert, Telemarketer & Appointment Setter 2022 Key responsibilities: Used apollo.io to generate leads. Sent emails to decision-makers about the company's product offerings. Followed up with phone calls to confirm receipt of emails. Maintained detailed records of sales efforts in a CRM. Connected with at least three decision-makers to determine interest in the company's products. Nnamdi Azikiwe University, Awka BS.c in Entrepreneurship Completed in 2022 Hubspot Academy Certificate in inbound sales Completed in 2021 Coursera Customer service fundamentals Completed in 2022 TIDY & SHINE| Customer Support 2023 Key responsibilities: Handled inbound calls to provide information about cleaning availability. Supported and answered customer questions through live chat. Booked cleaning appointments using booking software. Achievements 2021 – 2023 Maintained an average 95% client satisfaction rating.