I have gained considerable experience in the field of virtual assistance. I started at M.D Environmental Services, where I handled customer support by making calls, scheduling appointments, and answering customer queries. Later, at T1A, I specialized in lead generation, telemarketing, and appointment setting. I used apollo.io to find leads, send emails to decision-makers, and keep everything organized in a CRM system. I also worked at TIDY & SHINE, where I managed customer support via phone calls, live chat, and booking cleaning appointments using BOOKING KOOLA.
In addition to this, I have worked with coaches to assist in email marketing, social media management, newsletters, and Zoom.