Stefania Pilindavic

Date of birth:-. Novi Sad, Address: Futoška 36 Serbia Telephone: - Štefania Pilindavić E-mail:-Summary of qualifications Responsible, reliable, hard-working and professional individual. Devoted, friendly, able for individual, as well as team work and multitask. Possesses excellent verbal and written communication, organization and time management skills. Enriched with a lot of experience in customer service and working with people environment. Patient, dynamic, trustworthy, ambitious, punctual and proactive. Efficient in acquiring new skills and willingness to learn and improve. Creative, dynamic, well-traveled, openminded and multicultural. Problem solving and decision making. Developed stress tolerance, persuasiveness and adaptability. Confident, goal driven and energetic. Education  2006 – 2010 Faculty of Legal and Business Studies, Novi Sad Legal and Business English language  2002 – 2006 ˝Ivo Lole Ribar˝ Secondary School, Novi Becej  1994 – 2002 ˝Miloje Ciplic˝ Primary School, Novi Becej (Received a “Vuk Karadzic” diploma for straight A students) Work experience English language teacher/translator/interpretor -) Responsible for planning, organizing and implementing appropriate instructional program in learning environment that guides and encourages students to develop and fulfill their academic potential by using modern psychological-pedagogical methods and skills. Evaluating students’ achievements and class activity. Creating a friendly atmosphere in class, as well as with students’ parents and colleagues. Organizing extra curriculur activities, such as plays, school parties, field trips etc. I have gained experience in working with students of all age, from pre-school children to adult learners, and of all levels of knowledge ( standard courses, business courses, conversational courses etc.) My other duties included preparing the classroom for class activities, providing a variety of learning materials and resources for use in educational activities, identifying and selecting different instructional resources and methods to meet students' varying needs, instructing and monitoring students in the use of learning materials and equipment, managing student behavior in the classroom by establishing and enforcing rules and procedures. Translating.  - ˝SOHO˝ school of foreign languages, Novi Sad  - ˝Ex-libris˝ school of foreign languages, Novi Sad  - ˝English˝ school of foreign languages, Novi Sad  - ˝Speak-up˝ school of foreign languages, Novi Sad  - ˝Avalon˝ school of foreign languages, Novi Sad  - ˝Starlight˝ english language school, Sr. Karlovci  - Novosadski Otvoreni Univerzitet, Novi Sad  2008 - 2016 Individual private lessons Field sales representative and website administrator -) Responsible for selling services and solutions to clients. Determining where potential sales leads are, promoting products and services. Once securing a client deal, ensuring customer satisfaction by assisting and managing the relationship with the client is a priority. My other duties and responsibilites included keeping record of all clients and services, scheduling meetings and delivering sales presentations, collecting information about existing and potential clients, demonstrating knowledge of target customers and existing competitors in the marketplace. Also, demonstrating the ability to identify and contact decision makers through cold calls, research and networking with existing clients or other representatives in the industry. As a website administrator my duties included input of the collected data, marketing and design.  01.2013 - 06.2013 discounts www.kupondiler.rs, website for online group shopping, Coordinator -) Scheduling appointments, answering inquiries by phone or e-mail, typing memos and other correspondence, creating and maintaining databases, organizing learner groups and classes, updating website, archiving. Responsible for regular office supply and inventory.  - ˝Life College˝ school of foreign languages, Novi Sad Hostess -) Greeting arriving guests, welcoming them into the establishment and seating them. Representing the service and overall hospitality of the restaurant. Monitoring the open dining sections for empty and cleaned tables, estimating wait time for guests, monitoring the guest waiting list, answering the telephone, booking reservations, and moving tables together to accommodate large parties  06.2009. – 10.2009. Hard rock café, Destin, Florida, the USA  06. 2009. – 10.2009. Olive Garden, Destin, Florida, the USA  11. 2009. – 02.2010. USA Restaurant “Toledo”, New York City, New York, the Server-waitress -) Presenting and explaining menus to customers, providing excellent service, taking food and drink orders, delivering orders, delivering checks and accepting payments, removing empty plates, used silverware and napkins from the table.  -. Restaurant ˝Barakuda˝, Kruče, Montenegro  07. 2008. - 09.2008. ˝Sport café˝, Novi Bečej, Serbia Computer skills Proficient in Word and Internet browsers, fast typist, functional in Excel and PowerPoint Languages Serbian and English – proficient Hungarian and Slovakian-mother tongue German- reading, writing, verbal skills-elementary Comprehension of Spanish language Informal education Cambridge FCE certificate, June 2005 Attended a seminar regarding raising the awareness of young people living in Serbia, organized by ˝Youth in action˝, received a certificate ˝Seminar with Penny Ur˝ Teacher development session, British Council, 2012 TESOL(teaching English as a second language) certificate, Global Leadership College, Canada, September 2014 Interests Films, travelling, music, fashion