STANFORD REYES
BUSINESS ANALYST
Manila, Philippines |-| -
SUMMARY
Business Analyst with a focus on delivering impactful results, eager to tackle dynamic challenges and provide
valuable insights to drive efficiency and growth. Demonstrated proficiency in project management, usercentric problem-solving, and seamless collaboration across teams. Skilled in leveraging state-of-the-art tools
and methodologies to streamline processes and elevate user satisfaction
SKILLS
Excel & Excel VBA
Data Visualization
Business Process Modeling
Critical thinking & problem-solving
Analytical mindset & attention to detail
Adaptability & flexibility
PROFESSIONAL EXPERIENCE
JPMorgan Chase & Co.
Jan 2023 - Present
Led development of Excel-based tools for leaders and specialists to improve efficiency,
effectiveness, and productivity
Streamlined reporting processes by automating and standardizing workflows, resulting in faster
report generation and improved accuracy of business data
Analyzed data trends and KPIs to provide insights that informed executive decision-making
Developed and maintained dashboards, improving visibility of key business metrics
Partnered with stakeholders to gather, document, and translate business requirements into
actionable solutions
Prepared and shared daily reports highlighting KPIs, trends, and variances to support leadership in
operational planning
SYKES Asia Inc.
Dec 2016 - Dec 2022
Spearheaded process enhancements that reduced Average Handle Time (AHT) while maintaining
high customer satisfaction
Facilitated one-on-one and team coaching sessions for specialists to drive performance
improvement
Conducted call quality audits to ensure compliance with company standards and regulatory
requirements
EDUCATION
Secondary
Malolos Bungahan High School
Mariano Marcos Memorial High School
2010 - - 2010
ADDITIONAL INFORMATION
Languages: English, Filipino
Awards/Activities: Champions of Chase (2024), Silent Runners Award (2024), Excellence Award
(2023), Innovation Award 2023
