Stanford Reyes

I am a Business Analyst with proven experience in streamlining reporting processes, automating workflows, and developing tools that improve efficiency, accuracy, and decision-making. At JPMorgan Chase, I’ve led the creation of Excel-based solutions, built dashboards that enhanced KPI visibility, and provided daily reports that supported leadership in operational planning. I have a track record of analyzing data trends to inform strategic decisions and partnering with stakeholders to translate business requirements into actionable solutions. Previously at SYKES Asia, I drove process improvements that reduced Average Handle Time (AHT), conducted coaching sessions to boost specialist performance, and audited calls to ensure compliance and service quality. Recognized with multiple awards for innovation, excellence, and teamwork, I bring strong problem-solving, critical thinking, and adaptability to every challenge.