Stacy Ojo

OJO STACY Abuja, Nigeria | LinkedIn PROFESSIONAL SUMMARY Experienced Administrative and Executive Virtual Assistant with over 2 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS ● ● ● ● ● ● ● ● ● Virtual Assistance Administration Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, Hubspot, Fresh desk, Zoho-desk) Customer Support & Conflict Resolution Lead Generation Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace PROFESSIONAL EXPERIENCE Customer Service Representative Well-life hospital | Jan. 2023 – till date ● Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. ● Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management. ● Scheduled and coordinated team meetings and appointments, improving communication and team productivity. ● Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. ● Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency. ● Produced high-quality content that drove a 10% increase in website traffic and a 5% rise in user engagement within six months. ● Developed narrative-driven product descriptions, boosting conversion rates by 40.5% and increasing sales revenue by 20%. ● Managed end-to-end book publishing processes, including editing, formatting, and digital distribution. Cold Caller/Email Marketing - part time Profit Princess Web Marketing Agency | Dec. 2025 – Jan. 2026 ● Handled over 80+ outbound calls daily. ● Documented detailed outcomes using google sheet. ● Scheduled qualified appointments. EDUCATION Bachelor of Science in Microbiology Ambrose Alli University, Ekpoma | 2019 TRAINING / CERTIFICATIONS ● IT Support Skills – Digital Witch Community | 2025