Resume
Srivani Reddy
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Email:-
Summary
About ten years of technical writing, four years of project management experience, and functional testing experience for product feature use cases.
Professional Experience
Senior Technical Writer at Vendsy India Pvt Ltd (TRAY) May 2019 – Present
Responsibilities:
Prepare a content strategy for TRAY POS software to create a help center from scratch.
Lead and manage documentation for TRAY’s products. Update the status of Confluence and track them.
Attend and lead daily scrums.
Write and update customer-facing documentation. Documents include Release Notes, User Guide, Security Guide, Installation Guide, and System Administration Guide
Coordinate with the Engineering, QA, and Product Managers for document updates.
Perform peer reviews.
Work closely with global teams which include Project Leads, Product Architect, Developers, Customer Support, Marketing, QA, and team members.
Coordinate and collaborate with the teams in different locations.
Ensure quality of documentation set by adhering to the organization styles and standards.
Senior Technical Writer at Oracle India Pvt Ltd June 2015 – May 2019
Responsibilities:
Lead and manage documentation programs for different product release cycles. Update the team status on the Confluence.
Write and update customer-facing documents related to telecom domain; documents include, Release Notes, API Reference, User Guide, Security Guide, Installation Guide, and System Administration Guide.
Coordinate with the Engineering, QA, and Product Managers for document updates.
Work closely with globally spread teams which include Project Leads, Product Architect, Developers, Customer Support, Marketing, QA, Editors, and Team Members to plan the timelines for documents.
Ensure quality of documentation set by adhering to the organization styles and standards
Review the production checklist and fix issues before publishing the documentation set.
Attend cross-functional meetings with Engineering and Product Manager.
Conduct and attend release meetings regularly to track the status of the release, mitigate risks, and take action items to resolve or come up with a workaround plan.
Participate in knowledge sharing sessions with the peer group.
Additionally, update the customer support knowledge base with help articles for any known issues.
When not documenting, performed functional testing for assigned JIRA tickets by QA.
Senior Technical Writer at Collabera Solutions
(Client: Qualcomm India Pvt Ltd) June 2013 – May 2015
Responsibilities:
Write and update customer-facing as well as internal documents related to the QCA domain; documents include, Release Notes, Application Notes, Design Documents, and Installation Guide.
Co-ordinate with the cross-functional teams for document updates.
Work with the Project Manager to plan the timelines of document deliverables.
Coordinate and collaborate with the teams in different locations.
Ensure quality of documentation set by adhering to the organization styles and standards.
Technical Writer at SumTotal Systems India Pvt Ltd Oct 2011 – June 2013
Responsibilities:
Write User Guide, Installation Guide, Quick Reference Guides, and Release Notes.
Attend release status meetings.
Coordinate with SMEs to gather information for documentation.
Review documents prepared by the peer group.
Prepare customer training manuals and design readiness programs for product release.
Perform functional testing for product feature use cases.
Consultant Content Developer at People Combine India Pvt Ltd July 2011 – Oct 2011
Responsibilities:
Review BRDs for the engineering team.
Plan and design curriculum for the K-12 domain.
Interact with freelancers, reviewing their work, and reporting to the manager.
Content Developer at Kavayah IT Solutions Jan 2010 – Mar 2011
Responsibilities:
Plan, design, and develop curriculum for the K-12 domain.
Designed storyboards, scripts, and quizzes for online courses.
Interact with freelancers, review their work, and reporting to the manager.
Teaching Experience:
Global Indian International School, (IGCSE/CBSE) – 2009 - 2010
Senior Mathematics at Sherwood Public School (ICSE) – 2007 - 2009
Senior Mathematics at Little Scholar High School (CBSE) – 2006 -2007
Responsibilities:
Plan, design, and develop curriculum for the K-12 domain.
Teach Arithmetic, Pre-algebra, Algebra, and Business mathematics to students.
Teach Physical Science subject to higher grade students.
Education
Bachelor of Science (M.P.C)
Kasturba Gandhi Degree College, Secunderabad.
Bachelor of Education
Andhra Mahila Sabha, Osmania University
Tools
Adobe FrameMaker 11, Structured FrameMaker, and XML Authoring
API Documentation
Author IT
Basic knowledge of SharePoint
Confluence, and JIRA
Functional testing (QA)
GIT
HTML, CSS, and Dreamweaver
Markdown
Microsoft Office Suite, and MS Visio
SDL Content Management System
Slack
SnagIt
User knowledge of Salesforce
XMetaL
Zendesk
Achievements, Awards, and Certifications
Awarded Spot bonus for the outstanding performance at Oracle India Pvt Ltd
Awarded Qual Star certificate three times for my performance during the product release from the engineering team at Qualcomm India Pvt Ltd
Certified Scrum Master from Scrum Alliance
Personal Profile
Nationality: Indian
Marital Status: Married
Languages: English, Hindi, and Telugu
