Sridevi Mohanan

 SRIDEVI MOHANAN Mobile:-/- Email:- THE CANDIDATE Professional in attitude - Committed to the job entrusted, plans to perform, enjoys the responsibilities undertaken and open to new ideas. THE PERSON Energetic, enthusiastic, troubleshooter THE STRENGTH Communication - Interactive, One who can learn from own mistake CAREER SUMMARY About 7 years of experience in banking operations. Proven skills in team management, people management, quick and effective decision making to meet objectives by managing the resources and the workflow. Designation: B3 Lead Analyst - Sep 2015 – May 2017 Company: Wipro BPS - Client: Barclays Bank, London Responsibilities Handled: Handled a team of 12 members handling the Corporate Client Onboarding Kyc operation. Was part of the migration of Remediation Customer Service of Barclays Bank EMEA Region and managing a team of 30 members Ensure that the team process the day to day work as per the SOPs and manage the workflow Point of contact for the clients and the management Ensure all the daily, weekly and monthly reports are generated accurately within the established timeframes and maintained properly Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time and help them to improve Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Management Ensure that the Team members are trained on the process updates Conduct Team Meetings / Reviews Periodically and provide feedback to the management Plan and implement controls and procedures to improve the operating quality and efficiency of the department Establish employee goals and conduct employee performance reviews Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees Designation: Freelancer - Nov 2012 - Aug 2015 Was a freelancer conducting training sessions/workshops for various arts and crafts. Was involved in writing blogs posts, stories, etc. Designation: 2B Lead Analyst - Oct 2011 - Oct 2012 Company: Wipro BPO - Client: Barclays Capital, London: Investment Banking Responsibilities Handled: Involved in the migration of Nostro Reconciliations of Barclays Capital EMEA Region and managed the team of 8 members Maintain Intraday and EOD checklists to ensure key deadlines are monitored Ensure that the team Members process the day to day reconciliation work as per the SOPs and manage the workflow Point of contact for the clients and the management Ensure all the daily, weekly and monthly reports are generated accurately and submitted to the client within the established timeframes Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time and help them to improve Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Management Ensure that the Team members are trained on the process updates Conduct Team Meetings / Reviews Periodically and provide feedback to line manager Plan and implement controls and procedures to improve the operating quality and efficiency of the department Establish employee goals and conduct employee performance reviews Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees Applications and Skill Sets: Functional knowledge in systems that includes Intellimatch AFTS GBS Global PayPlus FISS system GOS system Designation: Freelancer - Nov 2009 - Sep 2011 Was working as a freelancer writing blog posts, doing web researches and data processing for various organizations. Designation: Band 3 Team Leader - May 2007 - Oct 2009 Band 2 Processing Officer - October 2005- Apr 2007 Band 1 Junior Processing Officer - Dec 2003- Sep 2005 Company: TCS E-Serve (Formerly Citigroup Global Services Ltd.) - Client: Citibank : Private Banking Responsibilities Handled: Was part of the team that migrated Funds Transfer process for High Net Worth clients of The Citigroup Private Bank, New York Handled the making and verification of Funds Transfer payments Managed a team of 15 members involved in the KYC documentation process for The Citigroup Private Bank, Singapore Managed a team of 6 members involved in Global Wealth Structuring Operations (handling the analysis of third party statements of clients) of CitiTrust - Bahamas and Switzerland Managed the Work Flow of the unit to ensure Accuracy and Turnaround time limits Review of the process quality and team productivity Quarterly self audits, reviewing and updating all the necessary documents and other mandatory requirements of the unit Handled periodic updation of process notes and SOPs Conducted Training programmes for the team members Analysis and presentation of the MIS reports of the unit Responsible for query handling Achievements: Team of the Quarter Award, for the best performing team in the whole of CGSL operations, across India Best Performer of the unit Award Internal Audits and reporting: Handled Quarterly Risk Control Self-assessments to ensure unit's compliance to various Citigroup policies and procedures MIS reporting to internal Citigroup branches and seniors Applications and Skill Sets: Functional knowledge in systems that includes Hogan TRIMS WINS Global PayPlus AIRS Pega OneSource 4Series Training Programs Undergone in Citigroup: Anti- money laundering policy and Compliance policy. KYC Policy Fraud awareness program. Information Security Policy and Quality Policy. First Time Manager Interviewing Skills Business Email Writing Stress Management program Self paced training programs by Citigroup Learning Management System on Hiring, Negotiating skills, Motivating skills and Basic Accounting principles. Designation: Freelancer - Apr 2003 - Nov 2003 Was working as a freelancer in developing computer curriculum materials for children and young adults. Designation: Project Leader - Curriculum Dept - April 2001- March 2003 Curriculum Development Executive - March 2000- March 2001 About 3 years of experience in developing and implementing computer curriculum for children and young adults. The Computer Curriculum uses a project-based approach to integrate technology skills into K-12 education. Company Profile: The Fourth R India, a US based global leader in Computer learning for children, established in 1991, provides quality courseware, assessment software, and certification services to leading schools and learning centers throughout the world. Responsibilities: Framing age-specific and technology-specific learning outcomes/skills sets. Brainstorming with the team to develop theme based projects, Identifying the appropriate software to be used for each project and allocate the development work to the team. Review of the deliverables during the various stages of development and co-ordinate with the implementation team in order to implement the curriculum successfully in schools/ learning centers. Training the teachers/trainers in the curriculum implemented and facilitate continuous support by responding to the queries if any. Managing the work flow of the department to ensure the deliverables are prepared with quality and within the stipulated time limit. Conducting regular team meetings to review quality and to address the issues faced by the team. Handling periodic review and updating all necessary documents and other mandatory requirements of the company. Conducting the Training programmes for the team as and when required. Periodic appraisal with the team members and guiding them to set their goals. Handling interactive sessions presenting the curriculum to representatives of franchisees. Achievements: Developed a cost effective curriculum involving freeware/shareware Applications and Skill Sets: Functional knowlege in various software used to impart computer education to kids and young adults that includes Ms Office Ms Paint Coral Draw Photo Shop Star Office Linux HTML THE QUALIFICATION Graduation - B.Com University of Madras. Computer Literacy - D.C.A, P.G.D.C.A, MD IT- Tata InfoTech Ltd, Chennai. THE PERSONAL SIDE 1. Age and date of birth: 39 Years,-. Marital status: Married 3. Languages known: English, Tamil, Malayalam 4. Passport No: B- THE CONTACT Home: Door No 5, Plot No 71 VGP Shanthi Nagar, Kanchi street, Pallikaranai, Chennai, TamilNadu, India Pin code: 600 100. Mobile: -/- Email: - THE REFERENCE Mr.Vasudev Shenoy Lead - Client Operations and Services at Infosys BPO Mobile: - Ms.Praneetha Kodali Associate vice president at Wipro Mobile: -