Sourav Sharma

SOURAV SHARMA --https://www.linkedin.com/in/souravsharma1996/ Motivated and skilled Microsoft 365 Administrator with a successful background in IT technical support and incident management. Leveraging 2.5 years of experience in delivering exceptional customer service, proficient in configuring and troubleshooting Microsoft Exchange Online, SharePoint Online, and Teams, with a focus on delivering seamless collaboration and productivity solutions. Implementing security policies, including Data Loss Prevention (DLP) and Multi-Factor Authentication (MFA), to safeguard organizational data. Familiar with the Azure environment, including Azure AD Connect, Active Directory, and Virtual Machines. As a next step in my career, I am excited to leverage my expertise and contribute to the organization's growth and success, as a dedicated Microsoft 365 Administrator. KEY SKILLS: ·Microsoft 365 Administrator ·Azure Active Directory ·PowerShell Scripting ·Exchange Online ·Problem resolution ·Incident management ·Customer service Experience 30 MAY 2023 - PRESENT Lead Operations, Convergys Concentrix, Gurgaon. Key Responsibilities: • • • • • • • • • • • Manage and administer Microsoft 365 environment, including user accounts, licenses, and security settings. Configure and troubleshoot Microsoft Exchange Online. Implement and maintain security policies, including Data Loss Prevention (DLP) and Multi Factor Authentication (MFA). Worked within Azure environment: Azure AD Connect and Active Directory. Troubleshoot Exchange performance issue with Mail blockage, spam, Outlook (OWA) access and slow performance. Active Directory support and Administration Group Policy, Permissions, Account provisioning etc.) Providing end user support, resolving Microsoft 365 related issue. Collaborate with IT team to plan and execute Microsoft 365 migration projects. Collaborate with internal teams and external clients to ensure seamless integration of Microsoft 365 services. Manage relationship with customer efficiently while documented cases accurately in details and outcome. Represent Microsoft and communicated with corporate admins via teams call and email for technically complex problems. 9 DECEMBER 2020 - 21 MAY 2023 Technical Lead, Wipro Technologies, Gurgaon. Key Responsibilities: • • • • • • • • • • Work with customers and different clients to quickly investigate, evaluate, and successfully resolve technical problems. Handles technical issues related to Windows and MacBook. Carry out independent research to find technical solutions where necessary. Create incident on helpdesk software’s like Service now and Salesforce. Draft SOPs and generate knowledgebase articles. Liaising with team members, PMOs or PMIs to ensure integration are completed on standard. Keeping up-to-date with industry trends and development. Priorities the task according to the time and urgency. Manages access to crucial management software like JAMF, MFA and Bit-Locker Assure documentation and closure of all the raised tickets in accordance with support desk policies and procedures Key Achievements: • • • • Awarded with Employee of the Year M&A - 2022. Awarded with Certificate of Appreciation - Being Respectful. Initiated SSO (Single Sign-On) to Salesforce, Lucid Chart and Smart Sheet. Successfully cleared (ISO) IT Audit for Wipro Data Centre. Education • • August 2016 – July 2019 Bachelor of Tourism and Management/University of Delhi, India April 2015 – March 2016 Higher Secondary Education/Vidya Niketan School, CBSE, New Delhi, India Certifications • • • • Microsoft Office 365 Administration, June 18’ 2023 (LinkedIn) Red Hat Linux, July 16’ 2022 – Dec 11’ 2022 (Network Nuts) GIT, October 4’ 2022 - October 10’ 2022 (Self-Learning) Google IT Support, August 15’ 2021 – October 15’ 2021 (Coursera) Technical Skills • • • Microsoft 365 Admin GIT RHEL Languages • • • Hindi (Native) English (Fluent) German (A1) Activities • • Founder “Delhi Savers” (2016) to address different social issues like - Swachh Bharat Abhiyan, Women Safety, Free Education to destitute children’s, Corruption etc. Honored for Swachh Bharat Abhiyan by Shri. Vijay Goel (Minister of State, Sports, Water Resource and Youth Affairs) on Delhi Study Group 2016.