Soraya Grendell

SORAYA GRENDELL GENERAL MANAGER Experienced administrative manager and cosmetologist with over 8 years of experience in management, customer service, and business operations across diverse sectors, including beauty, healthcare, and service industries. Proven track record of improving operational efficiency and leading teams effectively. Currently seeking opportunities in administrative management, or remote work positions. EDUCATION B.A. in Psychology Faculdade Pitágoras de Belo Horizonte – Brazil 2016 – 2019 CONTACT Soraya Grendell Cell- - New Hampshire- SKILLS Leadership & Management: Strong leadership capabilities, with experience managing teams in fastpaced environments. Customer Service: Adept at fostering positive client relationships and ensuring customer satisfaction. Operational Efficiency: Proven success in streamlining operations and improving business performance. Cosmetology Expertise: Skilled in various beauty services, including hairstyling and salon management. Administrative Proficiency: Experienced in budgeting, payroll management, and day-to-day office operations. Bilingual: Fluent in English and Portuguese. Remote Work Management: Familiar with virtual collaboration and remote team management tools. AWARD FOR OUTSTANDING LEADERSHIP IN MANAGEMENT Presented to: Soraya Cristina Grendell In recognition of your exemplary leadership and management skills at Spotless and SM Studio. Your ability to motivate teams, streamline operations, and enhance customer satisfaction has significantly impacted the success of these organizations. Your commitment to excellence and team development sets a standard for all. 7/7 GPA Certified in Leadership and Management, Coursera 2024 IT Essentials of IT Service Management 2024 EXPERIENCE General Manager Spotless – Remote | New Hampshire 2021 – 2024 / - Led and managed operations for a service-oriented company, overseeing staff, customer relations, and financial management. Improved productivity by streamlining office processes and implementing better resource allocation. Trained and supervised staff to ensure high standards of service delivery. Owner & Cosmetologist Fantasy Hair Salon – New Hampshire- / -) Operated a successful salon, providing high-quality cosmetology services. Developed strong relationships with clients, leading to repeat business and referrals. IT Specialist SM Studio – Belo Horizonte, Brazil 2012 – 2015 / - Experienced in establishing, maintaining, and repairing computers and digital networks. Proficient in working with various office equipment, including phones, fax machines, and copiers.