Sophy Atieno Oyugi

SophyAtienoOyugi CUSTOMERSERVICE PROFESSIONAL Address Nairobi, Nakuru, Thika, Kenya 00100 Phone- E-mail-Objective: Dedicated and results-driven customer service professional with a proven track record in delivering exceptional email customer support agent , seeking a position to leverage my skills in service, technical support and contributing to the team and the company. Skills Experienced in offering technical assistance to customer Customer service. Proven ability to handle customer inquiries providing timely and excellent services  Proficient in use of computer applications  Strong communication and interpersonal skills  Documentation and methods  Attention to details  Strong problem solving  Teamwork and collaboration  Attention to details  Complain recording, review and response   Work Experience: 2021-02 - 2022-08 Customer care assistant Anti-Counterfeit Authority, Nairobi  Completed research, compiled data, updated spreadsheets, and produced timely report  Managed incoming customer inquiries through phone calls, chats and emails ensuring timely and accurate responses  Supported key organization functions such as file screening organization and report development  Used critical thinking to break down problems, evaluate solutions and make Decisions.  Engage in stakeholder meeting an events  Documentation of customers’ interactions consistently following up to guarantee customers satisfaction and issue resolved.  Assisting in coordinating and workshops and training.  Gained extensive knowledge in data entry, analysis and reporting.  Adaptable and proficient in learning new concepts quickly and efficiently.  Proven ability to develop and implement creative solutions to complex problems.  Maintained accurate records and documentation of projects to inform stakeholders of progress and updates. Education- Basic (computer packages): computing Graphic sun multimedia Computer-Nairobi 2020-08 - 2020-12 Certificate: Information Technology Essentials (ITE) Africa Centre For Women IT And Communication - Nairobi 2012-01 - 2015-11 Kenya Certificate of Secondary Education: Secondary Education Amaiko Secondary School - Kisii 2004-01 - 2011-11 Kenya Certificate of Primary Education: Primary Education Rongo Primary School - Migori Languages English Referees 1. Mr. Ibrahim Bulle Regional Enforcement Manager-Anti-Counterfeit Authority P.O Box- (GPO) Nairobi-Kenya Tel:-. Mr. George O. Oturi National Police Service P.O Box 41 -20100 Nakuru-Kenya Tel:-. Mr. Waswa A. Wakwabubi Personal Mentor P.O Box 342, 00100- Thika Tel:-