Sophy Atieno Oyugi

Dedicated and results-oriented customer service professional with a proven track record of delivering exceptional customer experiences. Adept at utilizing effective communication and problem-solving skills to address customer inquiries and concerns. Proficient in remote collaboration and adept at leveraging digital tools to provide timely and accurate information. Known for maintaining a positive attitude in high-pressure situations and consistently exceeding performance metrics. Skilled in adapting to evolving processes and technologies, with a commitment to continuous improvement. Possesses in-depth product knowledge and the ability to convey complex information in a clear and concise manner. Experienced in training and mentoring remote teams, fostering a culture of excellence and customer-centricity. An analytical thinker who thrives on meeting and surpassing key performance indicators, contributing to the overall success of the customer service function.