Sophia Nadine Imanishi

SOPHIA NADINE R. IMANISHI #224-A Happy Homes Campo Sioco, Baguio City 2600 Mobile number:- Email:- Objective: High energy professional well-suited to the position of a Virtual Assistant, Customer Service and Sales. To utilize skills and training for professional development to contribute to the growth and prosperity of the company. Educational Background: May 2013- Oct 2016 De La Salle College of Saint Benilde AB Consular and Diplomatic Affairs (Tertiary Level) Internship: Apr 25- July 13, 2016 Senate of the Philippines International Relations and Protocol Office (400 hrs) - Researched and analyzed international and local events. - Trained on how to make professional correspondence letters. - Responsible for receiving calls, entertaining visitors and assisting employees. - Helped with organizing social events in the Senate. Professional Experience: January 2021 - Aug 2021 (Part time) Quality Assurance l SCE Entreprise - June 2020 - Aug 2021 - Make sure that the overall products and services align and meet the company's standards. Inbounds sales and Customer Service for: ● Cryptocurrency: Wyre & Wattum ● E commerce ● Ryze Smart Watch and Pods ● Address Change Services Virtual Assistant l Unleash The Team Executive Virtual Assistant for a Fences & Gates Company in US Assist the owner with admin work, email October 2019 - May 2020 Industries & time management, follow up with leads, etc. Do inbound and outbound calls for potential and existing clients. Outbound Sales Agent for Car Insurance Team Leader / Sales Agent l Strasser February 2019 - October 2019 - April 28 2017- January 02, 2019 - - Team leader for Signature Channel. Helped the team to improve and meet their daily quota. Outbound sales for Signature Channels. Calling local businesses in Canada to advertise in waiting rooms. Outbound sales for American Senior Benefits. Offering leads to get their Medicare plan. Recruitment for American Senior Benefits. Billing Disputes Specialist l Citibank Helped customers with fraudulent transactions on their credit card. Help to file a case against the merchant Assist customers with their Credit Card transaction Customer Contact Channels Appeals and Grievances specialist with Universal American Health insurance. Reviewed complaints to ensure every agent maintains high quality service. Customer Service Representative with Universal American Health insurance. Achievements: April 17, 2016 Civil Service Examination 2016 Passer Average score: 80.87 April 21, 2014 First Honor Dean’s Lister First year, 3rd term (GPA 3.625) Key Strengths and Competencies: ➢ ➢ ➢ ➢ ➢ Fluent in English and Filipino. Beginner in Japanese. Good Communication Skills. Can work under pressure and keep patience in times of crisis. Fast learner with a positive attitude Willing to do overtime job