Sophia Grant

 Sophia Nadine Grant To the Human Resource Manager: I hereby submit my application for a position in your organization. I am a very determined and dedicated individual who will work assiduously at any given task. I pride myself on my commitment to responsibility and if given the opportunity, I am confident that this roll will provide a wealth of experience, knowledge and training for my further development. Please see below for my Resume for your perusal Sincerely yours Sophia Grant Sophia Nadine Grant objective Dynamic and results-oriented senior consultant with more than a year experience in the field. Adept at managing and motivating teams achieve set goals. Exceptional capabilities implementing controls and processes for improved business operations. Strong analytical skills, effectual problem-solving skills, and outstanding communication skills. Experience February 4 2019 – Present Sutherland Global Services Associate Manager -Account Management (Team Manager) Oportun Collections October 23 2014 - February 1 2019 Sutherland Global Services Snr Consultant Xbox Consultant Account and Billing Microsoft June 16 2014 – October 23 2014 Jamaica Agent services Ltd Customer Agent executive Comcast Modem support May 2012 – 2014 Operations Supervisor E-quipped 4U Co. Ltd Lot C10 Cedar Manor Cedar Grove Portmore Managing the day to day operations of the company to include, vehicles, equipment and property. Payroll May 2011 – January 2012 Collections Supervisor Supereme Global 1b Campbell Rd Red Hills Ensure that goals are met and each employees perform at their best. December 2010 – March 2011 Collections Agent FullGram Solutions Oxford Terrace Kingston Excelled as a collector for Claro and was a top performer. March 2010 – October 2010 Collections Supervisor Mirand Response Systems The Towers 8th Floor 25 Dominica Drive New Kingston Successfully developed and implemented processes, procedures and varing verbiage for improved collections. January 2008 – March 2010 Collections Manager (Luebke Baker and Associates) Mirand Response Systems The Towers 8th Floor 25 Dominica Drive New Kingston Proven track record by managing a collections group to achieve and surpass Collections target for two consecutive quarters. Implementing and rewriting verbiage for individual agent requirement. Championed the introduction of additional procedures that saw collections grow two fold within the first six months. November 2006 – January 2008 Quality Assurance Collector Mirand Response Systems (E-Services) The Towers 8th Floor 25 Dominica Drive New Kingston Education -Caribbean International limited -DeVry Institue of Technology -Excelsior Community College -Wolmer’s High School qualifications MathematicsII English LanguageII Office ProcedureII TypewritingII Principles of BusinessII Caribbean HistoryII Accounting III English LiteratureIII GeographyIII Computer Information Systems – DeVry Institute of Technology Certificate Computer Application BusinessA Building Communication SkillsA Business MathematicsA Cobol IB Principle of EconomicsA CompositionsA AlgebraA Small SystemsB Cobol IIA Advance CompositionB Culture and SocietyB hobbies Computers, socializing, netball, volleyball, Science Fiction movies, music. References Mr. Christopher Hewitt Technical Support Manager Ministry of Education 2 Heroes Circle Kingston 4 Tel:- .Mr. Mark Stewart WorkForce Manager Mirand Response Systems Lot 9G – 9L Naggo Head Portmore Tel:- Ms. Natanya Johnson Customs Officer Customs House Myers Wharf New Port East Tel:-