Sophia Afaoma Oruh

SOPHIA AFAOMA ORUH Remote • Freelance • Full-Time PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 3+ years of experience providing customer support, appointment setting, and administrative assistance across real estate, healthcare, and e-commerce industries. Skilled in managing inboxes, scheduling appointments, handling client inquiries, and maintaining accurate CRM records. Adept at lead follow-ups, customer communication, and workflow organization using modern productivity and CRM tools. Reliable, proactive, and committed to delivering excellent client support in remote environments. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Virtual Assistance Customer Support (Email & Chat) Appointment Setting & Calendar Management CRM Management (HubSpot, Zoho, Salesforce, GoHighLevel) Lead Generation & Follow-ups Inbox & Schedule Management Data Entry & Internet Research Client Communication & Relationship Management Email Handling & CRM Updates Remote Administrative Support PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Support Career Crafters Academy​ January 2024 – November 2025 ●​ Managed appointment scheduling and calendar coordination for academy programs ●​ Responded promptly to prospective students’ inquiries via email and chat ●​ Conducted lead follow-ups through structured outreach emails ●​ Resolved client complaints professionally, ensuring high satisfaction levels ●​ Regularly updated CRM records with student and lead information ●​ Maintained accurate documentation and communication logs Real Estate Virtual Assistant (Remote) Independent Client ●​ ●​ ●​ ●​ ●​ Researched available commercial properties for sale across multiple locations Compared rental prices and analyzed property data Calculated cash-on-cash returns and cash flow for investment decisions Contacted real estate agents via email and messaging platforms Scheduled and booked property viewing appointments for clients Email Management & CRM Update Specialist (Remote) Independent Client ●​ ●​ ●​ ●​ ●​ Streamlined and organized a 5,000+ email inbox for efficiency Created email labels, filters, and folders for easy access and professionalism Maintained clean inbox workflows to improve response time Updated CRM systems with contact lists from generated leads Ensured data accuracy and consistency across CRM records TOOLS & SOFTWARE ●​ ●​ ●​ ●​ CRM Tools: HubSpot, Zoho, Salesforce, GoHighLevel Scheduling Tools: Calendly Customer Support Tools: Zendesk, Freshdesk, Intercom Productivity Tools: Google Workspace, Trello, Asana EDUCATION Higher National Diploma (HND)​ Nigerian Army College of Medical Sciences. CERTIFICATIONS Professional Diploma of the Executive Assistant (Udemy) Professional Diploma in CRM Platforms Management (Udemy) Microsoft Office Specialist (Udemy) AVAILABILITY ●​ Full-time & Part-time ●​ Time Zone Flexibility: Yes