Sophia Afaoma Oruh

As a Virtual Assistant, Customer Support and Appointment Setter, I focus on helping busy entrepreneurs stay organized, deliver excellent service, and connect with the right clients faster.

I keep tasks simple, clear, and structured so you can focus on growth without feeling overwhelmed.

I support daily operations by handling email management, scheduling, leads follow-ups, customer inquiries and CRM updates. This help reduce stress and saves time because your are no longer juggling everything at once. It also creates a smooth workflow where clients feel heard, respected, and attended to quickly.

In customer support, I handle conversations with patience and clarity. Whether it’s chat or email, I make sure customers receive prompt answers and feel valued. This improves customer trust, reduces complaints, and increases repeat business. Most brands grow simply because they treat customers well, and that’s where I come in.

As an appointment setter, I manage calendars, follow up with leads, confirm meetings, and nurture warm prospects. This keeps your sales pipeline active. It also allows you to convert more leads because you’re showing up prepared and on time, without missing opportunities.

To keep everything organized and efficient, I work with tools such as:

✅ CRMs: HubSpot, GoHighLevel and Salesforce

✅ Communication: Slack, Zoom, Google Meet

✅ Email & Scheduling: Gmail, Outlook, Calendly, Google Calendar

✅ Productivity: Trello, Asana, Notion, ClickUp

✅ Data & Tracking: Google Sheets and Excel

✅ Customer Support: Freshdesk, Zendesk, Intercom

These tools help reduce errors, speed up tasks, and keep communication clear and documented.

🟥 Why It Matters:

Businesses grow when they have structure, timely communication, and consistent customer follow-up. My support helps you avoid burnout, stay visible, manage leads better, and build a reliable system that works even on your busiest days.

If you’re ready to lighten your workload and work with someone who brings order, clarity, and calm to your daily operations, send me a message. Let’s build a smooth and productive workflow that helps your business grow.