Sonja Dicks

SONJA DICKS Executive Assistant / Administrative Professional Professional Summary Experienced administrative and business professional with a proven track record in office management, customer service, and team leadership. Highly organized, detail-oriented, and dedicated to meeting deadlines while maintaining high standards of professionalism. Recognized for strong communication skills, problem-solving ability, and adaptability in dynamic work environments. Key Skills • • • • • • • • • • Administrative & Office Management Customer Service Excellence Leadership & Team Supervision Microsoft Office Suite & CRM Tools (HubSpot, HiHi, Calendly) Appointment Scheduling & Calendar Management Data Entry & Record Keeping Organizational & Time Management Skills Cash Handling & Financial Tracking Health, Safety & Fire Compliance Food Preparation & Cafeteria Management Professional Experience Online Receptionist (Remote) ITonlinelearning (Kent, UK) – Southbroom, KwaZulu-Natal | May 2025 – Present • • • • Professionally manage inbound calls and emails, providing administrative support and information to clients. Schedule and update appointments, manage CRM systems, and ensure accurate logging of client interactions. Maintain consistent brand representation and high standards of customer service. Utilize digital communication tools including Microsoft Teams, HubSpot, and Calendly. Cafeteria Manager South African Police Service – Margate, KwaZulu-Natal | Jan 2022 – Apr 2025 • Managed staff recruitment, training, scheduling, and daily operations for the cafeteria. • • • Oversaw food preparation, inventory, ordering, and storage while ensuring compliance with health and safety regulations. Monitored budgets, financial records, and cost control initiatives. Ensured excellent customer service, handling feedback and resolving complaints effectively. Data Capturer / Administrator Ihobe Collections – Kokstad, KwaZulu-Natal | Jan 2001 – Jan 2002 • • • Captured, verified, and maintained data accuracy across various databases. Performed regular backups, generated reports, and ensured compliance with data protection standards. Collaborated with internal teams to maintain data integrity and support organizational reporting. Receptionist / Admin Assistant (Substitute) Kokstad Junior School – Kokstad, KwaZulu-Natal | Jan 2000 – Apr 2000 • • • Greeted visitors and managed incoming calls, appointments, and correspondence. Performed clerical tasks, including filing, data entry, and office maintenance. Supported school administration with scheduling and general office operations. Education & Certifications • • • • • • Diploma in Business Management – ELC College (Online) | Present Certificate in Executive Assistant Skills – Alison (Online) | Present Certificate in Professional Etiquette (PRDV104) – Saylor Academy (Online) | Present Certificate in Introduction to Business (BUS101) – Saylor Academy (Online) | Present Certificate in Health & Safety – Fire Safety Training and Planning – Alison (Online) | Present Certificate in Artificial Intelligence – ELC College (Online) | Present Additional Information Driver’s License: Yes