Sonam Lodhi

SONAM LODHI indore(madhyapradesh India) - DOB- Objective To get an opportunity where I can make the best of my potential and contribute to the organisation's growth. Seeking a positive in a company where I can launch my career and build a valuable skill set. Experience Teleperformance indore Technical Support Representative/Customer Support Associates(Office Based) Task:Responds to user concerns received by vai email\chat Identify,research and resolve issues Ticket escalation to respective support group Customer identification and verification documents 2017 - 2019 Aegis Customer Support Services Private Limited 2014 - 2017 Customer Support Services Private Limited Interface with the customer via inbound calls or the internet for the purpose of resolving routine problems with product and services. Provide answers and/or advice to customers based on their particular requirements and customer profile. Attend meeting with teams. NIT Java associate Taking training related to technologies & work with technologies. Education Barkatullah University Bhopal MBA 2019 — 68% Barkatullah University Bhopal B.A 2017 — 69% Skills Familiar With Computer Familiar With Technologies Having understanding and resolve customer issues via Email/Chat Language English, Hindi 2021 - 2022