Somina Jack

Somina Jack Date of birth: 23/08/1990 (- (Mobile) Nationality: Nigerian (Nigeria) Phone number: Email address:- Address: 3 Idoko Street, Federal Housing Estate,, 430273, Onitsha, Nigeria (Home) ABOUT ME A customer care representative dedicated to delivering exceptional customer service, adept at leveraging CRM software such as Freshdesk and HubSpot, along with communication tools like Slack to resolve client's complaints. Skilled in promptly addressing inquiries, providing detailed information about products and services, and effectively managing concerns with empathy and efficiency. Proficient in managing customer interactions and maintaining accurate records. Possesses excellent problem-solving abilities, strong communication skills, and a knack for resolving conflicts. Demonstrates a proactive approach to surpassing client expectations. Committed team player passionate about delivering outstanding customer service and fostering robust relationships with both colleagues and customers. WORK EXPERIENCE 08/2023 – 03/2024 Onitsha, Nigeria RELATIONSHIP MANAGER OPTIVA CAPITAL PARTNERS • Established and maintained relationships with clients or customers through regular communication and interactions. • Provided clients with comprehensive product/service consultations and guiding their decision making process. • Studied and learned marketing strategies & trends to increase the sales of the company. • Used CRM tools such as Freshdesk to help resolve clients' issues. 01/2021 – 07/2023 Onitsha, Nigeria TRAFFIC OFFICER - OUTSTATION WAZOBIA FM • • • • • • Compared and contrasted commercial logs as received from Head Office. Prepared cover pages for non-logged items with reference to received schedule and logs. Monitored broadcasts and schedule advertisements and commercials. Coordinated with the Program Manager to sell and manage airtime availability for specific stations. Trained and mentored 6 interns of which 4 are currently employed full time and two just graduated. Keep records of incoming local jobs as well as unpaid and guaranteed jobs. 10/2019 – 12/2020 Onitsha, Nigeria CHANNEL MANAGER FIRST NOLLY TV • Capitalized on industry trends to strategize solutions and enhance business operations. • Coordinated innovative strategies to accomplish objectives and boost long-term profitability. • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns. 08/2018 – 06/2019 Onitsha, Nigeria COMPLIANCE AND RECONCILIATION OFFICER WAZOBIA FM • • • • • Counseled committees and department heads regarding compliance risks and standards. Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines. Tracked all pending authorizations to resolve discrepancies and avoid revenue loss. Resolved conflicts and negotiated mutually beneficial agreements between parties. Drove operational improvements which resulted in savings and improved profit margins. 06/2015 – 01/2017 Port Harcourt, Nigeria STORE MANAGER TONISH GROCERY STORE • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. • Analyzed and interpreted store trends with to facilitate planning. • Conducted monthly inventories of raw materials and components on work floor. • Reconciled daily sales transactions to balance and log day-to-day revenue. • Monitored and managed inventory levels, ensuring adequate stock, placing orders with suppliers, and managing deliveries to minimize shortages or overstock. • Ensured high-quality customer service, handling customer inquiries or complaints, and creating a positive shopping experience. • Oversaw cleanliness and safety standards within the store. This involves coordinating repairs and ensuring compliance with health and safety regulations. EDUCATION AND TRAINING 22/08/2022 – CURRENT Onitsha, Nigeria DATA ANALYTICS PROFESSIONAL CERTIFICATE Google Inc. Website https://www.coursera.org/account/accomplishments/records/9E2NGMDNDSLV 11/2023 – CURRENT Lagos, Nigeria DESIGNATE COMPLIANCE PROFESSIONAL Compliance Institute of Nigeria Website https://www.complianceinstitute.org.ng/ 26/12/2023 – 29/12/2023 Onitsha, Nigeria EXECUTIVE DIPLOMA IN DISASTER MANAGEMENT 𝗟𝗔 𝗣𝗟𝗔𝗚𝗘 𝗠𝗘𝗧𝗔 𝗩𝗘𝗥𝗦𝗘 Website https://laplagemetaverse.com/ 11/01/2011 – 15/05/2015 Port Harcourt, Nigeria B.SC IN FINANCE AND BANKING University of Port Harcourt Website www.uniport.edu.ng LANGUAGE SKILLS Mother tongue(s): IJAW Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction C1 C1 B2 C1 ENGLISH Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office Social Media Slack HubSpot MANAGEMENT AND LEADERSHIP SKILLS Management Skills Effective Communication Customer Service Empathy Adaptability and Flexibility Problem Solving Trello Freshdesk Google Suite C1 Active Listening HONOURS AND AWARDS 09/2021 Employee of the Month – Wazobia FM 02/2022 Employee of the Month – Wazobia FM 04/2022 Employee of the Month – Wazobia FM