Somina Jack

I am customer care representative dedicated to delivering exceptional customer service, adept at leveraging CRM software such as Freshdesk and HubSpot, along with communication tools like Slack to resolve client's complaints. Skilled in promptly addressing inquiries, providing detailed information about products and services, and effectively managing concerns with empathy and efficiency. Proficient in managing customer interactions and maintaining accurate records. Possesses excellent problem-solving abilities, strong communication skills, and a knack for resolving conflicts. Demonstrates a proactive approach to surpassing client expectations. Committed team player passionate about delivering outstanding customer service and fostering robust relationships with both colleagues and customers. I'm also familiar with Booking.com, Yelp, Priceline, AirBnB and Apollo.