Solomon Iniodu

Solomon Iniodu Abuja, Nigeria Email:-Phone: - LinkedIn: www.linkedin.com/in/solomoniniodu Summary Telesales Team Lead with over 10 years of experience in customer service, team leadership, and remote team management. Transitioning to Cloud Computing with AWS, acquiring essential skills to optimize company operations. Demonstrated ability in leadership, customer relationship management, and cloud infrastructure. Proven expertise in improving productivity and delivering excellent sales results. Skilled in team coaching, data analysis, and project management with a strong focus on efficiency and performance improvement. Work Experience Premier Producers Group | Telesales Team Lead January 2024 – Present (Remote) ● ● ● ● ● Led and managed a team of 15 agents, contributing 40% of monthly sales and positioning the team as one of the top-performing groups in the organization. Drive team performance through daily morning kick-offs, real-time coaching, and KPI reporting, consistently exceeding targets. Collaborate with HR, IT, and Quality Assurance teams to improve processes, and agent training, and ensure the integration of new hires. Successfully managed remote teams using Google Workspace, ViciDial, and AnyDesk, providing technical support and continuous development. Contributed to sales strategies, achieving significant growth in TPH and overall team productivity. Premier Producers Group | Director of IT October 2023 – Present (Remote) ● ● ● ● Developed and refined telecommunication strategies, enhancing the efficiency of the dialing system and boosting campaign success. Led IT system maintenance, ensuring seamless operations with Vicidial, Retreaver Database, LeadsPedia, and Google trackers. Provided actionable data analysis and KPI reporting to optimize campaign performance and guide executive decision-making. Managed cross-functional team meetings and onboarding sessions for new hires, fostering an environment of technical growth and system proficiency. Digi & Friends | Call Center Manager & Virtual Recruiter December 2022 – November 2023 (Remote) ● ● ● ● Cold-called leads and advertised career opportunities, generating new leads and conducting location analysis using Google Maps. Recruited and hired top candidates, optimizing the call center team through careful vetting and training. Led CRM management (Amo/Kommo CRM), monitoring performance and providing solutions for data entry challenges. Simplified task management processes using Trello, improving efficiency and project delivery. P23 Labs | Executive Administrative Assistant January 2023 – June 2023 (Remote) ● ● ● Coordinated executive meetings, conferences, and travel plans while managing documents on SharePoint and Monday.com. Designed multimedia content for social media platforms and created landing pages using WordPress for campaigns. Managed leads and created a comprehensive directory for client outreach and marketing initiatives. Education University of Calabar, Nigeria Bachelor’s Degree in Public Administration | 2014 – 2020 Certifications ● ● ● Certificate of Completion, Leadership and Management, Great Learning (May 2024) Certificate of Completion, ALX Software Engineering with a Specialization in Front-End Development (September 2023) HTML5 Application Development Fundamentals, Great Learning (September 2023) Skills ● ● ● ● ● ● ● ● ● ● Leadership & Team Management Quality Assurance Shell Scripting & Bash CRM Systems Web Development (HTML5, CSS3, WordPress) Telesales & KPI Reporting Project Management (Kanban, Trello) Google Workspace & Microsoft 365 Emotional Intelligence & Team Motivation Data Analysis & Troubleshooting