Hello! I’m a seasoned Remote Telesales Leader and Sales Performance Coach with over 11 years of experience managing and optimizing virtual sales teams. I specialize in driving KPI-based results and coaching agents to exceed targets, contributing to over 70% of the company's revenue through strategic sales insights and personalized training.
I excel at building resilient, adaptable teams that thrive in fast-paced environments by combining emotional intelligence, consistent execution, and data-driven leadership.
My expertise covers improving call quality, boosting conversion rates, and reducing lead conversion risks (LCR) for measurable, sustainable growth.
Tools & Technologies:
CRM: ViciDial, SharePoint, Trello, Amo, Kommo
Softphones: ViciDial, CallGear, Zadarma
Remote Support: AnyDesk, TeamViewer
Project Management: Trello, Kanban, Google Sheets
Communication: Microsoft Teams, Zoom, Slack, Skype
Productivity Tracking: Time Doctor, Hubstaff
I’m open to new freelance projects, collaborations, and partnerships that drive sales growth and operational excellence. Let’s connect!