Soledad Bautista

Soledad Bautista VIRTUAL ASSISTANT PROFESSIONAL CAREER Accounting Assistant Various Projects for Small Business Owners| Nov 2018present PERSONAL PROFILE I help operations and management team to achieve their goals by making sure that the project is delivered on time with quality. CORE SKILLS Project Management Customer Support Risk Management Delivery Management Quality Control Escalation Support Email Management Data Entry Bookkeeping Xero Certified Advisor Quickbooks Proadvisor Recording and analyzing transactions in Quickbooks Online and Xero Data Migration using Saasant Tune up of accounts – fixing ending balances Monthly reconciliations of Bank and Credit Cards Data Services Manager Alorica Phil. | Aug 2014-Feb 2020 Project planning, creation and monitoring order throughout completion Single point of contact between the customer, account team, sales and provisioning center Ensured that escalation processes is followed 100% accountable for coordinating and managing complex project life cycle support Quality Assurance Associate IBM | May 2013-Aug 2014 Conducted training that enabled staff to perform effectively Monitored and evaluated calls, provided side by side coaching and feedback Led process improvement projects that helped operations meet and exceed quality standards CONTACT Email:-Skype: soledadbautista08 Mortgage Consultant IBM | Apr 2012-May 2013 Investigated and resolved service and product issues and processed customers' requests Retained customer by coordinating disputes with the product manager and internal departments Educated customers of correct procedures regarding the bank’s products and services Whatsapp: - Linkedin: https://www.linkedin.com/in/s oledad-bautista/ EDUCATION Business Administration major in Banking and Finance Saint John Colleges| Jun 2008-Mar 2012 Academic Excellence Awardee Scholar and Consistent Dean's List ACHIEVEMENTS Data Services Manager Top Performer and Top Contributor for exceeding performance metrics Achieved commendations from Forbes Top 100 companies such as JPMorgan Chase, Wells Fargo, AT&T and Citigroup Dedicated order delivery manager of one of The Big Four of U.S. banking, "Bank of America" Dedicated order creator for complex orders Mortgage Consultant Job Master/ Subject Matter Expert Outstanding Performer Top Contributor and Best in Attendance Received commendation from clients for courtesy and enthusiasm