Sogo Abayomi Ogunsakin

Ogunsakin Sogo Abayomi Customer success Specialist - - PROFESSIONAL SUMMARY Compassionate and results-driven Customer Support Specialist with 3+ years of experience in phone, email, and live chat support. Skilled in CRM, EHR, and telehealth platforms, with a strong ability to build trust, resolve inquiries, and guide clients toward solutions. Adept at working remotely, managing client information accurately, and delivering empathetic, professional service. Seeking to bring my customer success expertise to Insight Therapy Solutions to help clients access life-changing mental healthcare. CORE SKILLS Customer Relationship Management (CRM): Salesforce Health Cloud, Zoho CRM, Pipedrive, HubSpot Electronic Health Records (EHR): Epic Systems, Athenahealth, Kareo, Cerner Communication & Support: Zendesk, Freshdesk, Intercom, LiveChat Productivity Tools: Google Workspace, Slack, Trello, Microsoft Teams Strengths: Empathy, Active Listening, Conflict Resolution, Remote Work Adaptability PROFESSIONAL EXPERIENCE Phone, Email, and Live Chat Support | IceMaven Apr./2024- to current • Handled inbound inquiries with professionalism, empathy, and efficiency. • • Guided customers through troubleshooting and order management processes. • • Maintained accurate records in CRM systems, ensuring seamless support. Virtual Assistant & Technical Customer Support Specialist | Digital Witch june 2023 – Apr. 2024 • Provided technical and administrative support for clients in healthcare and IT. • Scheduled appointments, managed calendars, and coordinated communication via CRM tools. • Assisted with telehealth workflows, including patient data entry and appointment confirmations.. Technical Customer Support Representative | CodeXpress Aug. 2022 – june 2023 • Delivered technical troubleshooting and customer support via calls, email, and chat. • Collaborated with team members remotely using project management tools. • Trained new team members on CRM usage and customer service best practices.. EDUCATION Higher National Diplomal: Mass Communication Federal university benin | 2020 TRAINING / CERTIFICATIONS • IT Support Skills – Digital Witch Community | 2024 • Certified Customer support – Alison |2024 Key Strengths ✔ Excellent written & verbal communication skills ✔ Ability to support clients with empathy—even in distress ✔ Strong multitasking and organizational skills ✔ Quick to learn new healthcare & CRM systems ✔ Motivated self-starter with proven remote work experience