Sogo Abayomi Ogunsakin

Sogo Abayomi Ogunsakin

Customer Support Specialist || email, phone and live chat support || virtual assistant
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Ikeja, Lagos, Nigeria
Experience:
4 years
About

I am a highly motivated Customer Support Specialist with a proven track record of delivering professional, efficient, and empathetic service across email, phone, and live chat support channels. Over the past few years, I have helped businesses maintain strong relationships with their clients by providing quick solutions, clear communication, and excellent customer experiences.

My career in customer support has equipped me with the ability to handle diverse inquiries, ranging from simple information requests to complex problem-solving. I understand that customers value two things most: timely resolution and being heard. That is why I approach every interaction with empathy, patience, and a solutions-oriented mindset, ensuring customers not only receive answers but also feel valued.

In my previous roles, I worked extensively with tools such as Freshdesk, HubSpot, Intercom, and CRM systems to manage customer tickets, maintain accurate records, and collaborate with internal teams to resolve issues effectively. Whether answering phone calls, responding to emails, or assisting through live chat, I maintain professionalism and clarity in communication at all times.

What sets me apart is my ability to combine technical proficiency with human connection. I don’t just respond to inquiries, I listen actively, analyze situations, and provide step-by-step guidance tailored to each customer’s needs. This approach has helped reduce response times, improve satisfaction scores, and build long-lasting customer loyalty.

Here’s what I bring to every role:

  • Expertise in managing inquiries across email, phone, and live chat.
  • Strong communication skills with a focus on empathy and professionalism.
  • Proven ability to handle ticketing systems and CRM tools effectively.
  • Experience in troubleshooting, escalating issues, and collaborating with teams for resolution.
  • A customer-first mindset that ensures satisfaction and trust at every interaction.

I thrive in remote environments, where I can stay organized, manage time effectively, and contribute to a supportive team culture. My adaptability allows me to learn new tools and systems quickly while maintaining high service standards.

Ultimately, my goal as a Customer Support Specialist is simple: to help businesses build trust and loyalty with their customers by ensuring every interaction is positive, professional, and solution-focused.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.