Sofia Lourdes Galeas Landaverde

As an Account Manager, Recruitment Specialist, and Driver Support at Haul Remote Job, I have gained extensive experience in managing B2B accounts, building strong relationships with clients, and collaborating with cross-functional teams to deliver exceptional value to customers.

I successfully onboarded over 100 new drivers per month, ensuring a smooth transition into the company culture and processes. I have also streamlined the onboarding process and reduced the time it takes to get new drivers up to speed. Additionally, I have provided guidance and support to candidates throughout the recruitment process, ensuring a positive candidate experience.

As a Customer Support Representative at Alorica and Allied Global, I developed excellent communication skills and provided exceptional support to clients by addressing their concerns and inquiries promptly and efficiently. I also gained experience in upselling and offering products and services to customers.

My experience as a Paralegal at Fredy Pinel Legal Firm has further honed my skills in conducting research, drafting legal documents, managing case files, coordinating with clients and witnesses, and responding to customer inquiries and concerns.

As a Call Center Floor Manager and Quality Analyst at Allied Global, I successfully implemented effective strategies to improve call center operations, coached and mentored team members and conducted regular performance evaluations to identify areas for improvement. I also accurately analyzed the quality of inbound and outbound customer care representative calls, providing feedback to agents, and created job aids for the customer service representatives to use while on calls.

I am confident that my skills and experience make me a strong candidate.

I am passionate about delivering exceptional customer service, and I believe that my ability to manage accounts and build lasting relationships with clients, along with my collaboration skills and customer-centric approach, would be a valuable asset to your team.

I look forward to the opportunity to discuss my qualifications further.