SOFIA CHARLENE JOY
ARRASTIA
Executive Virtual Assistant specializing in Automations, Jotform Systems, and
Operational Workflows
SUMMARY
I’m an Executive Virtual Assistant and Automation Specialist who builds the
systems busy professionals rely on to keep their operations running smoothly. I
design workflows, automate routine tasks, and create Jotform and Make setups
that cut out manual work and speed up daily processes. I keep admin
operations tight by removing the follow-up, the chasing, and the repetitive
work that slows teams down.
Along with my core automation work, I built our Circle community from
scratch, created the lessons, structured the content, and set up the full user
experience for training and onboarding. I also manage the company’s Vimeo
account and keep all video assets organized and easy to access.
I provide full executive support to the Owner / Broker, stepping in wherever
SKILLS
Workflow design
Administrative support
Automation setup (Make,
Twilio)
Client / Agent / Employee
onboarding
Project coordination
Form Building (Jotform, Tally,
Fillout)
Community Builder (Circle.so)
needed to keep operations, communication, and training systems moving
without delays or hand-holding.
EXPERIENCE
IXL Real Estate LLC, USA — Company Administrator
June 2023 - PRESENT
I manage admin operations for a multi-location brokerage, built onboarding
systems, and created automated workflows that kept daily tasks moving
without delays. I designed Jotform forms, communication flows, and clear
process documentation. I also handled graphics and internal materials in
Canva and supported agents across multiple platforms and tools to keep
everything running smoothly.
Minutos Convenience Store, PH — Operations Manager
October 2014 - November 2022
Managed daily store operations for our family-owned business. Oversaw
scheduling, inventory, vendor coordination, and customer service. Handled
records, reporting, and employee supervision while improving processes
and keeping operations consistent.
LANGUAGES
English C1, Tagalog (Native
Speaker)
Thomson Reuters, PH — Customer Service Representative
May 2011 - September 2014
Handled account and billing inquiries, resolved customer issues, and
managed account updates. Prepared reports and summaries, maintained
customer records, and supported teammates with escalated concerns.
HGS American Express, PH — Customer Service Representative
March 2010 - January 2011
Answered account and billing inquiries, processed updates, and assisted
customers with policy and rate questions. Maintained records and
supported daily service operations.
Sitel, PH — Customer Service Representative
March 2010 - January 2011
Assisted customers with account inquiries, completed subscription and
account maintenance, handled order checks, and created access credentials
for client tools. Supported co-agents with escalated queries.
EDUCATION
DLSU – College of Saint Benilde, PH — BS-HRIM, Culinary Arts
/ Chef Training
2003 - 2007
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PROJECTS
End-to-End Onboarding Automation System — IXL Real
Estate
Designed and built a full onboarding workflow that streamlined how new
agents joined the brokerage. Created Jotform forms for data collection,
automated document routing, and integrated Make scenarios to handle
tasks that were previously done manually. Set up communication flows,
internal notifications, and status tracking so the team always knew where
each agent was in the process. This system reduced admin workload,
prevented follow-up gaps, and helped agents onboard faster with fewer
errors.
