Sobia Kashaf

Sobia Kashif Lahore, Pakistan Email:-Phone: - LinkedIn: https://www.linkedin.com/in/sobia-kashif) Professional Summary Detail-oriented and reliable professional with 6+ years of experience in banking, customer service, and administrative support. Skilled in handling account management, complaint resolution, documentation, data entry, and customer relationship tasks. Adept at using banking software, MS Office, and CRM systems. Fluent in English, Urdu, and Punjabi. Currently seeking freelance opportunities in customer support, virtual assistance, and data entry roles. Committed to providing high-quality service with accuracy and professionalism. Core Skills Customer Service & Client Relations Data Entry & Documentation Virtual Assistance CRM & Complaint Handling Banking Operations Account Opening & Record Maintenance MS Office (Word, Excel, PowerPoint) Internet Research & Email Handling Urdu-English Translation & Typing Professional Experience MCB Bank Ltd., Lahore, Pakistan Customer Relationship Officer / General Banking Officer 2006 – 2012 Managed account openings, verifications, and customer records using SYMBOL BT Module. Provided daily customer support including bank statements, cheque book issuance, and ATM card delivery. Handled inward/outward clearing, locker assignments, remittance transactions, and complaints. Conducted monthly service meetings and submitted service quality reports. Actively supported sales leads, cross-selling, and complaint resolution procedures. Used banking software (SYMBOL, MIBS) and Microsoft Office tools to maintain accurate records. Certifications & Trainings Relationship Excellence (PC Hotel Lahore) Service Excellence, Complaint Management, CRM Systems Data Validation, Fraud & Risk Management MCB Mobile Banking & Mutual Funds Awareness Education Masters in Urdu Literature – University of the Punjab, 2019 Diploma in Office Management – Polytechnical Institute Punjab, 2006 Bachelor of Arts (B.A.) – Jinnah Degree College, 2003 Languages English – Fluent Urdu – Fluent Punjabi – Fluent Availability Available: Part-time (40 hours/week) Hourly Rate: $10 USD/hour (negotiable based on project) References Available upon request.